Operations Coordinator

PuroClean of Burlington•Burlington, WI

About The Position

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Position Summary: Support day-to-day office operations, accounting processes, and customer communication to ensure smooth and efficient business operations. This role will grow into full office management responsibilities over time. Growth Path: This role is designed to develop into an Office Manager position based on performance, ownership, and demonstrated ability to manage office operations independently.

Requirements

Strong attention to detail and ability to stay organized in a fast-paced environment
Comfortable communicating with customers and team members professionally
Ability to handle multiple tasks and adapt to changing priorities
Willingness to learn new systems, processes, and industry-specific requirements
Basic experience or familiarity with accounting, billing, or administrative work preferred
Ability to stay calm under pressure and solve problems proactively
Dependable, coachable, and motivated to grow into a larger role

Responsibilities

Support customer communication and help resolve issues in a professional and timely manner
Assist with job documentation, scheduling coordination, and maintaining organized records
Help manage invoices, collections, and basic accounting tasks
Maintain accurate employee and job-related documentation
Support onboarding tasks such as new hire paperwork and basic orientation coordination
Assist in maintaining office procedures and improving organization and workflow
Follow and support company safety and compliance standards
Work closely with the owner to improve office operations and efficiency
Assist with accounts receivable, collections, and invoicing
Support job file management and ensure documentation is complete and accurate
Communicate with customers regarding billing, scheduling, and general inquiries
Help maintain organized office systems and workflows
Assist in using QuickBooks and internal systems for tracking and reporting
Support the owner in improving office efficiency and processes
Learn and follow company procedures for accounting and job documentation