Operations Coordinator

Scale Computing INC•Indianapolis, IN

9d•Hybrid

About The Position

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Our Operations Team is looking to hire an Operations Coordinator to work across departments to ensure day-to-day systems are working properly, identify areas of improvement, and recommend solutions for progressing the organization. The key to success in this role is through excellent organizational, people management, and problem-solving skills. The Operations Coordinator will manage sales orders, order tracking, replacement and returns, inventory, process documentation, as well as be involved in company-wide launch projects. We believe in best-ever experiences from the inside out - so this means we’re looking for an approachable, optimistic candidate who looks forward to collaborating with co-workers to solve problems.

Requirements

Bachelor's degree or equivalent work experience
Positive attitude and growth mindset
Takes initiative and delivers results with minimal supervision
Strong business acumen, technical aptitude, & analytical skills
Ability to manage multiple priorities concurrently, maintaining organization, attention to detail and flexibility within a team environment
Ability to clearly & concisely communicate with users in different roles and with varying skill sets in person, virtually, or via email

Nice To Haves

Be proficient in Google Suite
Have experience with CRM tool recommended, specifically Salesforce.com
Thrive in a fast-paced, hands-on, collaborative environment
Enjoy being a problem solver: Identify problems before they occur, determine solutions, and resolve
Enjoy troubleshooting and problem-solving analytically
Passionately creative in mindset, and has the ability to adapt quickly to evolving business needs

Responsibilities

Manage sales and replacement requests & fulfillments processing with our Sales and Support Teams (including checking shipment status and following up on escalated issues and communicating with all parties)
Product Launch projects including process and documentation creation. Work closely with cross-functional teams in Sales, Support, Finance, Product, QE and Engineering to ensure timelines are met
Process and documentation maintenance - technical and process documentation and tracking, identify needs and plan for implementation, creating training plans and delivering to new hires across the organization
Asset Management internally and with the manufacturer, including:
Maintain incoming test hardware as part of HW & QE Lab Team
Check-ins, routing, and troubleshooting issues
Return case management
Management of Indianapolis office stock
Owning the Refurbished systems depot
Processing shipping and stocking reports
Audits, internally & with manufacturer
Asset retirement scheduling
Replacement parts management, including holiday stocking
Dissemination and tracking of distributed Scale HCOS software images
Approve all manufacturer and logistics-related invoices
Compile sales and shipment metrics and reporting
Assist in and compile failure quality analysis reports and coordinate with the manufacturer and Support Team on no-problem found issues reported and root cause analysis
Maintain Supported Territories List and research international shipping
Facilitate reporting and invoicing processes with OEM partners