Chick-Fil-A Hwy 21 - Operations Manager

Chick-fil-A•Covington, LA

44d•Onsite

About The Position

Are you passionate about maintaining quality standards in a fast-paced kitchen environment? Do you have experience in both kitchen and FOH management? Join Chick-fil-A, where teamwork and leadership development are at the core of our values. As a Operations Coordinator, you will be responsible for overseeing all operational functions, ensuring cleanliness, and upholding food service standards to deliver delicious meals to our guests, as well as ensure a 2nd mile service hospitality model for our guests. This role offers the opportunity to work in a positive, people-focused environment where you can grow your skills and make a difference in your community. Coordinators are remarkable at operational leadership. Coordinators are the Restaurant leaders who lead the team to ensure excellence in all areas by: Developing systems, monitoring metrics, and empowering Team Members at all levels to execute the Winning Hearts Every Day Restaurant Strategy for our Customers Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competencies Owning a specific Restaurant area, holding self and Team accountable to Key Results Area (KRAs) for specific role ownership

Requirements

Positive and respectful attitude towards leadership
Minimum 2 years of experience in kitchen and FOH management
Clear communication skills with team members and guests
Physical ability to lift up to 50 lbs and withstand varying temperatures
Ability to work standing up to 50-60 hours per week
Effective in loud environments and understanding of finance and cost management
ability to use emotional intelligence in stressful situations
Experience: 2 years leadership experience
Certifications: SERV Safe certified

Responsibilities

Ensuring Operational Excellence
Develops systems, when applicable, to continuously improve and uphold a standard of excellence for food safety and quality
Assesses issues in quality and customer experience and identifies and corrects opportunities
Analyzes customer metrics, daily/ weekly data, and utilizes metrics to assess business efficiencies and inefficiencies that impact fast and accurate service to customers
Develops systems, when applicable, to improve speed and accuracy of service to the customer
Holds self and others accountable for thinking Customer First
Develops systems and processes that maintain a clean, safe, and refreshing Restaurant
Facilitating 2nd Mile Service throughout the Restaurant
Developing systems and processes to ensure Team Member execution of 2nd Mile Service
Monitoring metrics and creating systems that reward Attentive & Friendly Team Members to:
Pay attention to details and consider Customer impacts and impressions
Deliver Core 4 in each customer interaction
Recover quickly when a customer has an unsatisfactory experience
Anticipating and solving Restaurant capacity problems, such as throughput, staffing, etc.
Proactively communicating with team (Slack, Hot Schedules)
Communicating opportunities or issues that are unable to be solved to the Executive Director
Utilizing KRAs for specific role ownership (see separate KRA document)
Practices time management and proactively plans day and week in order to be as efficient as possible
Maintains professional and organized notes from meetings and ensures action items are completed in a timely manner
Demonstrates effective communication to leadership and entire team