Operations Coordinator

Forward Air•Groveport, OH

20d•$47,000•Onsite

About The Position

The Operations Coordinator provides critical support to Forward’s Truckload Brokerage operations by assisting with load management, data entry, carrier communication, and customer interaction. This foundational role is designed to build core competencies in logistics and transportation operations, supporting team members while developing skills necessary for future advancement within the organization.

Requirements

High school diploma or equivalent required; Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred
Interest in pursuing a career in logistics, transportation, or operations
Excellent communication and interpersonal skills
Strong attention to detail and organizational capabilities
Ability to multitask and perform efficiently in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong work ethic and eagerness to learn
Effective time management and prioritization skills
Basic problem-solving and analytical thinking abilities
Team-oriented mindset with a collaborative approach
Adaptability and willingness to take on new challenges
Customer-focused attitude and professional demeanor

Responsibilities

Assist in managing load boards and scheduling pick-up and delivery appointments
Communicate with carriers to confirm load details, pick-up times, and delivery schedules
Ensure accurate and timely data entry into the McLeod Transportation Management System (TMS)
Monitor daily load execution from pick-up through delivery under the guidance of senior team members
Support the resolution of basic carrier or load-related issues by escalating to Operations Specialists
Develop relationships with customer facilities to assist with loading and unloading coordination
Collaborate with internal teams to identify and report operational gaps and discrepancies
Provide administrative and operational assistance to Operations Management and Account Management teams
Learn and apply standard operating procedures and best practices in logistics and transportation
Other duties as assigned