Operations Coordinator

Bober Markey Fedorovich•Akron, OH

About The Position

The primary purpose of the Operations Coordinator role is to provide a wide array of administrative support services to both our Akron and Cleveland offices. The incumbent of this role will primarily work in the Akron/Fairlawn office with local travel required on a very limited basis.

Requirements

Ability to effectively use Microsoft Office software including Word, Excel, and Outlook.
Demonstrated ability or willingness to learn and apply AI tools, including Microsoft Copilot and similar platforms, to streamline administrative workflows, enhance productivity, and drive operational efficiency.
Ability to operate office equipment (telephone, scanners, copiers, etc.).
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to complete work in an efficient and accurate manner.
Ability to adapt to change.
Ability to organize work and projects, prioritize and meet deadlines.
Contribute to a team effort.
Ability to effectively multi-task.

Nice To Haves

College education preferred, but not required.
A minimum of one year administrative experience with another CPA Firm or professional services firm is preferred but not required.

Responsibilities

Update and maintain data in the Firm’s practice management software, Tax Workflow software, and CRM system.
Responsible for employee onboarding and offboarding including preparing workstations, updating and maintaining office maps, nameplates, and mailboxes.
Responsible for updating and maintaining the firm’s Learning Management and Compliance Tracking system with oversight from the HR Manager.
Answer and direct all incoming calls and visitors.
Greet visitors and direct to appropriate conference room.
Inbound and outbound mail, including deliveries.
Maintain Visitor log and Pick Up log.
Coordination of firm lunches, including lunch meetings, firmwide lunches and related set up and take down as needed.
Provide administrative support for internal meetings and trainings including scheduling, setup of room, coordinating requested materials/technology, meal pickup, setup, and post-meeting cleanup.
Responsible for purchasing office supplies, snacks, beverages, etc. and maintaining related inventories.
Responsible for stocking and maintaining all common areas, including the lobby, café, coffee station, conference rooms, copy rooms, and hotel spaces.
Firm errands including, but not limited to, Firm banking, deliver/pick up items from clients, pick up of breakfast / lunches as required, monthly Sam’s Club pick up, etc.
Responsible for overall appearance and functionality of office, including tidying and stocking of break room and copy room/areas, and inventorying related to same.
Backup for Word Processing and Tax Processing, if needed.
All other administrative support services and requested and/or required.