Operations Coordinator

Grassi • Denver, CO

14h • $50,000 - $60,000

About The Position

We are currently seeking an Operations Coordinator to join our team in our Denver, CO office . This role offers an exciting opportunity to be part of a dynamic and growing firm. In this role, you will be responsible for overseeing the onboarding process for multiple, new clients, ensuring a smooth transition from sales to steady state operations and providing a positive client experience. You will collaborate with various teams to gather requirements, manage document flow, and facilitate all information to get the client setup. Your communication and project management skills will be essential in guiding clients successfully through the onboarding process.

Requirements

• Bachelor’s degree preferred
• 2–4 years’ experience in operations, admin, and/or project coordination required
• Proficiency in MS Office, Excel, and operational software
• Experience with reporting, analytics, and billing support
• Strong organizational and communication skills
• Ability to support client onboarding and software/operational initiatives
• Familiarity with project management methodologies and tools
• Ability to work collaboratively in a fast-paced environment while managing multiple projects simultaneously
• Excellent oral and written communication skills and an ability to work with clients and internally with team members to ensure a seamless and positive experience.
• Strong analytical and problem-solving skills
• Exceptional organizational, planning and time management skills

Nice To Haves

• Proactive problem-solver
• Strong initiative and follow-through
• Team-oriented with the ability to work independently
• Adaptable to changing priorities and operational needs

Responsibilities

• Supporting Operations Director in monthly client and internal billing
• Implementing operational initiatives and software as required
• Reporting weekly and monthly operational metrics and other KPIs to Leadership Team
• Providing reporting and operational insights to various teams regarding status and quality of work
• Supports and coordinates Client Onboarding process
• Performs office and other administrative responsibilities as required for the Director of Operations and Leadership Team
• Performing other activities as required

Benefits

• Flexibility: Our work-life balance initiatives include generous paid time off, flexible “Dress for Your Day” dress code, telecommuting options, flex-time policies, and summer hours, enhanced by our Floating Summer Friday’s program, which allows team members three extra Fridays off during the summer months in addition to their PTO.
• Company Culture: Here at Grassi we are dedicated to creating an environment for our team members that is positive, productive, and aligns with our company’s high standards of inclusivity, diversity, and equity. We work closely with our DEI Council and Grassi Women’s Council to organize events throughout the year to bring the firm together for open dialogue and awareness of global diversity issues. Through our charitable initiative, Grassi Gives Back , we proudly support organizations such as Ronald McDonald House, Toys for Tots, Autism Speaks, Long Island Cares, and many of our nonprofit clients.
• Benefits Package: Competitive base compensation with eligibility for a raise and bonus each June or December based on performance metrics and level. Medical, Dental, and Vision Insurance, employer contribution to life insurance, 401(k) plan, ESOP, and client and employee referral bonus program.
• ESOP Owned: The ESOP ensures that equity partners and all Grassi U.S. employees have the exclusive opportunity to own the firm’s stock, making them integral to the company’s future. Unlike many other ESOPs, Grassi’s is privately funded, with no outside investors or private equity firms involved in the plan.
• CPA Incentive: Financial assistance toward the achievement of the CPA certification which includes the cost of the CPA study materials, CPA exam registration and sitting fees for all 4 parts (up to 2 x per part), plus the CPA application and licensing fees.
• Paid study time during work hours, additional paid time off to take your scheduled exam and a bonus paid upon passing the CPA exam.
• Learning and Development : We offer Continuing Professional Education (CPE) opportunities, including both technical and soft skills training. These opportunities are available through internal courses and external programs led by well-known industry instructors, all at no cost to our employees.
• Wellness Resources: Discounted gym memberships and various wellness initiatives and programs such as the CALM app that helps our team members lower stress, decrease anxiety, improve focus, and get more restful sleep.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level