Operations Coordinator

Paradigm • Chicago, IL

1d

About The Position

This position is responsible for providing administrative system support across all risk solutions products and executing key operational processes to ensure the smooth operation of all systems. The role involves a variety of administrative tasks that support patient management, system and database management, client structure setup, and facilitation of communications within the patient management team. Additionally, this position will provide general support to Clinical Solutions personnel. It will also serve as an extra layer of support for implementing quality initiatives and maintaining quality assurance across all administrative functions.

Requirements

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Two to five years progressively responsible customer service experience.
• Experience with various computer applications including Microsoft Office, Outlook, WORD and Excel.
• Excellent oral communication skills and phone presence.
• Ability to read and comprehend instructions, correspondence, memos, and medical/patient reports.
• Ability to write correspondence and memos and utilize e-mail communication effectively.
• Ability to present information in one-on-one and small group situations.
• Excellent analytical skills -- ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of instructions and deal with abstract and concrete variables; demonstrated ability to analyze difficult situations, problems, and data; use good judgment and decision making.
• Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted.

Nice To Haves

• Bachelor’s degree from an accredited educational institution preferred.
• Related experience in provider relations or health care preferred.
• Strong medical background preferred, including comprehensive understanding of medical terminology and health care principles and practices.
• Demonstrated ability to multi-task in a fast-paced work environment.

Responsibilities

• Assisting with the execution of follow-up tasks derived from quality review audits or functions.
• Providing technical assistance to production and quality staff regarding systems support for all contracts across risk products.
• Ensuring data integrity through various cleanup projects related to injured worker contracts and clients.
• Tracking all customer deliverables to ensure timely submissions that meet the company’s Standards of Performance.
• Initiate appropriate action plans for late reports, contracts, or necessary task updates.
• Participating in the report review process as required by established workflow procedures.
• Collaborating with other internal departments (Budgeting and Data Analytics, Bill Review, and Accounting) to address and resolve specific patient/provider issues that may require data updates.
• Participating in company projects that require representation from the Clinical Solutions Delivery teams, as requested by management.
• Engage and facilitate discussions with internal and external personnel regarding assigned administrative tasks.
• Performing other administrative duties as requested, including uploading records into ECL, documenting and archiving patient notes, researching patient-specific issues, and tracking deliverables as needed.
• Tracking of all customer deliverables to ensure timely submission that meet company Standards of Performance.
• Initiate appropriate action plans for late reports or contracts and Tasking updates when necessary.
• Participate in the report review process as required by established workflow procedures.
• Participate in company projects requiring representation from the Clinical Solutions Delivery teams, as requested by management.
• Responsible for complying with Paradigm IT security requirement and policies.
• Responsible for safeguarding Paradigm or Paradigm related IT passwords.
• Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level