OPERATIONS COORDINATOR

WTMG INC•Stockton, CA

22d•$23 - $23

About The Position

Objective: OPERATIONS COORDINATOR serves as a key liaison between clients, field staff, and the operations team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This role combines customer service, administrative coordination, and field supervision responsibilities, with a strong focus on resolving customer concerns, maintaining quality control standards, and supporting day-to-day janitorial operations. The position is responsible for consistent communication, timely issue resolution, workforce coordination, and ensuring all assigned accounts meet or exceed company standards.

Requirements

Bilingual in English and Spanish (required)
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Problem-solving skills with strong attention to detail
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office and related systems
Ability to build positive working relationships with staff and clients
High School Diploma (required)
Minimum of 2 years in a supervisory, logistics, or operations-related role
Valid California Driver’s License with a clean driving record
Ability to travel to various client sites
Ability to read and write in English
Capable of training employees on company procedures and standards
Prolonged periods of sitting and working on a computer
Ability to lift up to 15 pounds as needed

Nice To Haves

Prior janitorial experience preferred
Experience in customer service or account management is a plus

Responsibilities

Serve as the primary point of contact for customer concerns, requests, and service issues.
Review and manage Customer Solutions software, including creating, updating, and closing service tickets.
Communicate with clients and field personnel via phone, email, and text in a timely and professional manner.
Maintain accurate records, files, and documentation.
Track and log customer facility keys.
Request and coordinate field supplies and equipment needs.
Assist with payroll-related activities and administrative support as needed.
Support new account setup, including completion of new account checklists.
Act as an inside sales support for existing clients and identify potential opportunities for additional services.
Supervise and support janitorial staff across assigned accounts to ensure quality and safety standards are met.
Train employees on company standards, SOPs, safety procedures, and proper chemical usage.
Ensure all work is completed per scope, task schedules, and client expectations.
Establish and maintain inspection schedules; complete and submit inspection reports within required timeframes.
Respond to customer complaints and operational issues within established timelines.
Coordinate and conduct site visits, inspections, and project work assignments.
Lead daily/weekly production meetings to address operational needs and assign responsibilities.
Monitor supply levels and ensure tools and equipment are in proper working condition.
Report safety concerns and assist in workers’ compensation processes as needed.
Build and maintain strong relationships with clients and staff, promoting a professional company image.
Coordinate staffing coverage for call-outs, absences, and special projects.
Assist with scheduling inspections, detail cleanings, and work orders.
Monitor and follow up on work orders to ensure completion and quality.
Support new account startups and ongoing operational transitions.
Provide on-call support as needed for operational continuity.
Review employee timecards daily for accuracy, overtime, and compliance with meal/rest breaks.
Monitor budgets to ensure accounts and projects remain within financial targets.
Generate and review overtime and labor reports.
Process timekeeping adjustments and approve/deny time-off requests.
Monitor no-show alerts and coordinate appropriate coverage.
Maintain a professional appearance and uphold company values and standards.
Foster a respectful and positive work environment.
Demonstrate strong communication and leadership skills.
Operate safely and in compliance with all company policies and procedures.
Customer concerns and service tickets are addressed within established timeframes.
Inspection schedules are created, maintained, and completed consistently.
All reports and documentation are submitted accurately and timely.
Staff are properly trained and meet company performance expectations.
Accounts consistently meet quality, safety, and budgetary standards.
Effective communication is maintained between clients, field staff, and management.