Operations Coordinator

Concordia College•Moorhead, MN

8d•$20 - $23

About The Position

About the Role: The Operations Coordinator provides overall management of all residential operations (under the direction of the Director of Residence Life), monitors residential facilities in partnership with Facilities Management, and maintains strong working relationships with key campus partners and is the main point of contact for students and parents when they have Residence Life questions. This position is a member of the Residence Life professional staff team, which consists of the Director of Residence Life, Assistant Director for Residential Education, Assistant Director for Residential Support, Area Coordinators, and Hall Directors.

Requirements

Strong oral and written skills
Excellent interpersonal, problem solving, organizational and communication skills
Capacity to adapt to new technologies
Ability to work with a diverse group of people
Demonstrated ability to support students from underrepresented backgrounds
Bachelor’s degree OR relevant professional experiences
Familiarity with the residential college environment OR related private sector housing environment
Familiarity with housing software (StarRez) OR other similar technology/databases

Nice To Haves

Previous professional Residence Life Experience

Responsibilities

Design and implement new and returning student housing application process for Fall, Spring and Summer terms
Manage the move-in, move-out, winter break, late-stay and early-arrival processes
Act as System Administrator for StarRez housing software and train other staff
With Director, develop occupancy management strategies to benefit both the student experience and maximize resources
Coordinate the housing exemption process
Manage billing, housing data and relevant housing reports
Process room changes, withdrawals and cancellations
Meet regularly with building services staff and other Facilities partners
Train staff on appropriate key control methods, and monitor all keys and FOBs - in partnership with Facilities Management
Establish guidelines for damage billing and train staff on conducting room inspections
Partner with building services to ensure smooth transitions between academic terms
Act as key point of contact for vendors and contracts
Coordinate break checks
Maintain strong working relationships with a variety of offices on campus, including: Enrollment, Athletics, Facilities, Business Office, Financial Aid, Global Learning, Conferences & Events, and Public Safety
Develop and distribute relevant and timely housing communications for students (housing application details, timelines, move-in logistics, etc.)
Ensure accuracy and accessibility of information on department website and affiliated social media accounts
Assist students, parents, and staff with questions and concerns, and collect, process, and direct departmental correspondence
Manage the departmental e-mail account and phone line
Train and supervise student office assistants to perform these general office duties
Develop and maintain procedural documentation for office operations
Maintain office efficiency by planning and ordering office supplies and keep office equipment in good working condition

Benefits

Health Insurance
Health Savings Account
Flexible Spending Account
Vision Insurance
Dental Insurance
Preventative Chiropractic Program
Retirement Plan
Long-Term Disability Insurance (full-time only)
Life Insurance (full-time only)
13 Paid holidays including the time off between Christmas and New Year's
MN Paid Family and Medical Leave
Up to 100% tuition with discounts and scholarships for yourself and dependents at Concordia College and Concordia Language Villages
Up to 50% tuition discount for dependents with Oak Grove Lutheran Schools
Up to 100% tuition discounts for dependents with participating partners: CIC-TEP, ELCA schools, and Tuition Exchange Inc.
Extras: access to athletic facilities, library, fitness classes, athletic events, theatre events, purchase dining on campus, free MATbus rides