Operations Coordinator

Southeast Restoration

18d

About The Position

Southeast Restoration Group (SRG), a faith-based company, is
seeking a highly organized, detail-driven Logistics Coordinator to support and elevate our
Mitigation and Production operations. Joining Southeast Restoration means
becoming part of one of the most respected and high-performing teams in the
restoration industry. This essential role ensures operational excellence
by maintaining data integrity, owning schedule accuracy, supporting
administrative processes, and enhancing communication between team members,
customers, and trade partners. This position is well-suited for a high-caliber
professional with long-term potential to grow into more advanced production work
order management responsibilities.

Requirements

• Education: High School Diploma or GED required; additional administrative or business coursework preferred.
• Professional Experience: Minimum of 3 years in an administrative, operations, or customer service role.
• Communication Skills: Clear, professional communicator with strong customer service acumen.
• Technical Proficiency: Comfortable navigating multiple business platforms and learning new systems; proficient in Microsoft Office (Excel, Outlook, Word).
• Organizational & Time Management: Able to manage multiple priorities with attention to detail in a fast-paced environment; strong multitasking required.
• Financial Awareness: Understanding of basic invoicing and AR practices preferred; comfortable working with numbers and tracking financial details.

Responsibilities

• Maintain accurate and consistent job file data across systems to support seamless project execution.
• Oversee the administrative lifecycle of a high volume of projects from initiation through completion.
• Ensure timely invoice processing and support financial accuracy on active job files.
• Monitor job status and ensure files move to completion exactly as committed, with strong attention to detail and data accuracy.
• Collaborate with Project Managers and Mitigation leadership to schedule work orders and manage equipment logistics.
• Keep schedules accurate and up-to-date, ensuring optimal resource use and operational efficiency.
• Actively participate in production reviews, identifying opportunities to improve cost control and workflow.
• Maintain a constant pulse on all active work orders, juggling multiple scheduling needs and ensuring accuracy across platforms.
• Serve as a communication bridge between customers, trade partners, insurance contacts, and internal teams.
• Maintain detailed documentation of project activities and communication records.
• Coordinate required documentation to ensure compliance with all project and insurance requirements.
• Support project administration with professionalism and efficiency, ensuring clarity across all parties involved.
• Support collections processes by monitoring project balances and following up on outstanding invoices.
• Engage with customers and carriers to ensure timely payments and resolution of financial discrepancies.
• Serve as the first line of action on past due balances, utilizing established collection procedures.
• Assist with light financial tracking related to invoicing, payment progress, and job closeout readiness.

Benefits

• Competitive Compensation Package
• Full Health Benefits: Medical, Dental, Vision, Disability & Life
• Safe Harbor 401K with 4% Company Match
• Paid Time Off Package including Your Birthday Off Every Year & 5 Paid Mission Trip Days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED