Operations Coordinator, Returns
About The Position
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site.
Requirements
- High School Diploma/GED or equivalent required
- Strong people and operational management skills
- Experience utilizing Microsoft Office products (Excel, Teams, etc.)
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Excellent customer service skills, including conflict resolution
- Ability to adapt to changes in a fast-paced environment
- Experience with routing, scheduling, and checking on delivery status
- Ability to embrace new technology
Responsibilities
- Adhere to LEAN six sigma principles throughout the warehouse
- Following SOPs for the product return and truck check-in process each day
- Ensuring accuracy with reason codes for each item that is returned to the facility
- Ensuring timely reporting of returns compliance
- Ensuring key performance indicators are met
- Support for activities related to dispatching, routing, and tracking transportation
- Supporting an environment that fosters open and positive team communication
- Building a strong rapport with our Motor Carriers and clients
- Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
- Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
- Performing other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
