Operations Coordinator - Project Cargo

MSC Mediterranean Shipping Company SA•Houston, TX

21h•Onsite

About The Position

Handles the operational side of assigned break bulk cargo shipments, which cover all directions, worldwide. Analyzes, tracks, and reports shipments using MSC proprietary system, excel reports and Power BI.

Requirements

Bachelor’s degree in business, analytics, supply chain or related field (preferred) or equivalent experience
Prior experience in supply chain, transportation, shipping, logistics, preferred.
Experience analyzing data and trends
English: advanced
Strong attention to detail
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software

Responsibilities

Communicates and coordinates with various departments in MSC and 3rd parties (e.g. ports, terminals & vendors) to ensure the smooth transportation of Break bulk cargo; Proposes solutions to operational problems.
Monitors, tracks, and reports shipments using MSC proprietary IT system along with excel reports and Power BI.
Constantly assesses and understands risk and ensures the safety standards are observed at every step of the process.
Evaluates the operational feasibility of the break bulk cargo transportation, in collaboration with terminals and vendors.
Proactively tracks project details and develops contingencies for potential issues with movement timelines; Provides a timely and accurate response to customer’s inquiries regarding transportation milestones and shipment details.
Follows up project cargo shipments from origin to destination; Enters and monitors shipment information using our MSC proprietary IT system.
Assumes documentary and customer service responsibility for all assigned shipments; Maintains efficient ocean shipments documentation and correspondence.
Establishes and maintains positive relationships with customers and vendors; Liaises with shippers, consignees, government agencies, stevedores, terminals, and overseas offices, as necessary.
Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
Maintains export, import and foreign to foreign regulation knowledge of countries and document changes.
Performs other related duties as assigned.

Benefits

Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.