UAS Cargo Operations Manager

Wing•Palo Alto, CA

18h•Remote

About The Position

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a UAS Cargo Operations Manager to join our Flight Operations team. This role is based remotely in the United States. The Wing Flight Operations team is seeking a UAS Cargo Manager to help expand its operations in the United States and beyond. You will report to the US Part 135 Director of Operations and be responsible for helping to expand the types of cargo available for drone delivery by Wing while ensuring that Wing complies with its existing UAS cargo regulatory authorizations. The successful candidate will have prior direct operational experience with air cargo regulations in the US, will have been responsible for compliance oversight in a large organization, and is able to function well and adapt in a rapidly changing operational, regulatory, and technological environment.

Requirements

3+ years of experience in aviation and logistics operations management
3+ years in a role in which you were responsible for approving or accepting items to be shipped by air, including HAZMAT
Familiarity with 14 CFR Part 135 regulations and a mastery of IATA Dangerous Goods Regulations (DGR)
Previously completed IATA Shipping Dangerous Goods by Air Course
Experience in conducting internal and third-party audits, specifically in aviation or high-stakes logistics environments
Experience in developing training material and curriculum oversight: ability to collaborate with Flight Operations and Regional Operations teams to develop (as needed), approve and verify technical training materials for Hazardous Materials/Dangerous Goods or Special Provision items.
Current driver’s license and clean driving record within the last 36-months
Demonstrated proficiency with Google workspace environment
Some experience with using AI/LLM tools for work related tasks
Ability to independently manage project planning and solve problems of moderate complexity with high ambiguity
Proven ability to manage external vendor relationships and influence internal partners through clear, data-backed communication
Ability to travel up to 30% nationally and internationally to provide on-site coordination, inspection, auditing, and support

Nice To Haves

UAS Industry knowledge: (preferred) understanding of the unique technical constraints and “Special Provisions” associated with Unmanned Aircraft Systems

Responsibilities

Manage Wing’s UAS cargo special provisions program and ensure Wing compliance with its UAS cargo regulatory authorizations
Review and approve internal audits of offered and accepted UAS cargo to ensure compliance
Participate in regulatory and compliance audits as mandated by the relevant regional authorizing body
Identify and report within Wing any deviations from compliance with local, state and federal HAZMAT/Dangerous goods regulations or IATA & ICAO requirements
Grant authorization for carriage of specific items for carriage by Wing within categories permitted by Wing regulatory authorizations
Verify that items available to be transported aboard a Wing UAS are limited only to authorized items
Review requests for Wing carriage of specific HAZMAT/Dangerous Goods or Special Provision items
Work with the Flight Operations Training team to produce courses related to authorized UAS Cargos
Approve training materials and courses used by Wing pertaining to Hazardous Materials/Dangerous Goods or Special Provision items, as necessitated by regulations
Verify that all required training for employees is completed and up-to-date
Conduct audits of merchants and partners to ensure compliance with operator and regulatory training requirements