Operations Coordinator (Collision Repair)

Penske Careers • Grand Rapids, MI

6d • Hybrid

About The Position

The Operations Coordinator- Collision, will complete administrative processes of the collision center (centers) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support collision center leaders by providing guidance and information that contributes to performance and profitability. The Operations Coordinator is an entry level role intended to prepare you for a career in various roles at Penske Collision.

Responsibilities

• Welcomes and communicates with customers in person, and through phone/email.
• Initiates the repair process by creating a collision vehicle file for hand-off to the collision appraisers to begin repair estimates.
• Seeks repair approvals and updates internal and external customers on the status of their collision repairs.
• Tracks and coordinates collision outside services such as sublet repairs and vehicle hiking.
• Partners with corporate support services and establishes a collaborative relationship of local / centralized functions to support misc. other collision center operations.
• Perform process analyses and reviews in areas such as billing, credit memos, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems or reports such as Summit, Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.
• Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
• Other projects and tasks as assigned by manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees