Operations Coordinator (Collision Repair)

Penske-posted 3 days ago

Full-time • Entry Level

Hybrid • Grand Rapids, MI

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This role offers a hybrid schedule. Position Summary: The Operations Coordinator- Collision, will complete administrative processes of the collision center (centers) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support collision center leaders by providing guidance and information that contributes to performance and profitability. The Operations Coordinator is an entry level role intended to prepare you for a career in various roles at Penske Collision. Working Location: 3940 Eastern Ave . SE Grand Rapids , MI 49508

Welcomes and communicates with customers in person, and through phone/email.
Initiates the repair process by creating a collision vehicle file for hand-off to the collision appraisers to begin repair estimates.
Seeks repair approvals and updates internal and external customers on the status of their collision repairs.
Tracks and coordinates collision outside services such as sublet repairs and vehicle hiking.
Partners with corporate support services and establishes a collaborative relationship of local / centralized functions to support misc. other collision center operations.
Perform process analyses and reviews in areas such as billing, credit memos, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
Use systems or reports such as Summit, Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.
Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
Other projects and tasks as assigned by manager.

High school diploma or equivalent required, degree preferred
Interpersonal and relationship building skills with an ability to collaborate with branch team members.
Competent written and verbal communication skills
2 years+ experience in customer service financial administrative experience requirement
Agile and quick learner, enjoys collaborative projects and continuous education
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Penske values the well-being of our employees and their families. That’s why we offer competitive wages and a wide range of benefits, including medical and dental insurance, prescription drug card, 401K and pension plans, flexible dependent care and medical spending accounts, spouse and child life insurance, employee referral bonus, and discounts with Penske partners
All new maintenance supervisors at Penske are enrolled in a training program to provide you with critical job skills, including vehicle componentry and maintenance technology. The training focuses on service department management, effectively leading associates and customer engagement.
Penske is an Equal Opportunity Employer.

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Operations Coordinator (Collision Repair)

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