Operations Coordinator (Builder Operations) AO7167521

BTI SolutionsAtlanta, GA
63dHybrid

About The Position

This position supports the day-to-day operations of our strategic Builder customers. This role is expected to be in-person 4 days per week (+1 day remote) in office in Atlanta. The operations manager will ensure execution of our daily operations with single-family builders nationwide. This support will include coordinating schedules for construction sites, managing follow-up tasks and ensuring execution, and communicating updates to internal teams and the customer. This position will also support analyses for improvement projects for builder operations.

Requirements

  • Proven ability to stay organized and on top of extensive task lists, with self-drive to push the tasks through to execution.
  • Must be flexible and adaptable to fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction.
  • Works effectively with competing priorities.
  • Strong Proficiency with Microsoft Office – Excel & PowerPoint.
  • Strong interpersonal, and communication skills (written and verbal) to coordinate and support transactions across multiple teams.
  • Must have the ability to meet deadlines in a fast-paced and demanding environment.
  • Regular, consistent and punctual attendance. Reliability and consistency is a must.
  • 2+ years
  • Attention to detail
  • Stays up-to-date
  • Can easily document a new process or problem
  • Can collect and condense data into information that can be acted on
  • Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs
  • Building internal cross-functional relationships and partnerships
  • Ability to diligently track and coordinate completion of open tasks for Builder construction sites.
  • Clear, crisp communication (written and verbal) to customers.
  • Problem solving ability, ability to resolve issues without clear direction or clarity on next steps.

Nice To Haves

  • Bachelor’s degree highly preferred

Responsibilities

  • Coordinate resolution of customer escalations
  • Coordinate day-to-day tasks and follow ups with customers
  • Communicate updates internally and to customers
  • Manage open items and drive cross-functional teams to issue resolution
  • Analyze opportunities for improvement in daily operations
  • Support other team needs as they arise
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