Operations Consultant

Aflac, Incorporated•Columbus, GA

5d•$80,000 - $100,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Demonstrated experience and knowledge of the principles, techniques, and methodology of project management, quality management, and change management
Proficient in process improvement techniques; diagnostic and creative problem-solving skills; and excellent, analytical, facilitation and negotiation skills
Working knowledge of system development life cycle, business capabilities framework, and business process re-engineering
Strong teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate with business unit customers, IT, and management to reach a common agreement
Strong consultative skill set including problem identification, solution development, and selling the solution to customers
Excellent presentation, oral, and written communications skills
Classroom management skills
Bachelor's Degree In a related field
5 - 6 years of professional job-related work experience in process improvement or project management
Or an equivalent combination of education and experience

Nice To Haves

Master's Degree In a related field
5 - 6 years of insurance industry experience (strongly preferred)

Responsibilities

Responsible for medium to large-scale business initiatives/projects within Operations; utilizes established process improvement frameworks to consult with and drive process improvement efforts within the Business Unit; works with management to define pain points and/or improvement opportunities; identifies root causes of defects and recommends action items to address defects; builds future state maps and documents; presents recommendations and helps management develop and implement improvement plans
Assists management with resolving process inefficiencies via process improvement events, including identifying the business problem statement, the root cause(s), metrics related to size of impact, potential effects on the customer experience, success measures, and appropriate process improvements and/or system changes required to resolve the business problem statement; creates/presents recommendations to executive management seeking approval of recommended process improvements
Acts as subject matter expert investigating the needs of the business unit with a focus on improving management routines, operational efficiencies, production workflows, process changes, and associated training in support of delivery and support of business needs; makes recommendations to integrate new and existing processes, technology and rules; participates in process, technology and rules reviews and updates to ensure that processes and systems meet changing business unit conditions; collects, analyzes and documents enterprise and business-unit specific rules
Develops training plans, including the identification of resource needs; monitors and evaluates training programs, processes, and/or practices for quality and effectiveness; delivers appropriate content to address deficiencies; implements state specific training solutions to address deficiencies within assigned business units
Assists the management team with setting goals and objectives as they pertain to training development; may participate in management team functions, working sessions and team building activities
Provides coaching to less experienced staff; facilitates meetings, conference calls; provides performance feedback to supervisors and managers
Works with department to develop and maintains quality controls; assists with department reporting to ensure data integrity; assists with developing reporting to help track process improvement progress
Assists in continual development and improvement of the business process improvement Methodologies
Performs other related duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being