Epicor Operations Consultant

ComTec Solutions LLCRichardson, TX
1d

About The Position

At ComTec we conduct our day-to-day business around 4 Simple Core Values: Dedicated to our Employees Passionate about the Customer Do the Right Thing Fire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading... JOB SUMMARY: As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

Requirements

  • High level (Intermediate) of proficiency in MS Office and SharePoint
  • Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.
  • Strong written and verbal communication skills
  • Pleasant and professional demeanor in all client and internal communications
  • Ability to multitask
  • Intellectually resourceful with sound judgment and effective decision-making abilities
  • Independent worker and able to work effectively on daily tasks without direct supervision
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
  • Demonstrates empathy with users and professionalism at all times
  • Work well with clients at all levels
  • Operates with client satisfaction in mind
  • Energy, enthusiasm and results-oriented
  • Strong troubleshooting and analytical skills
  • Bachelor level degree or equivalent work experience
  • Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software
  • Understanding of Manufacturing Operations
  • Proven success in ERP software project implementation and deployment across multi-business verticals
  • Use of computer and office equipment
  • Ability to remain calm in stressful situations
  • Performs all administrative functions expected at this level
  • Ability to schedule for evening or weekend work occasionally
  • Valid driver’s license in your state of residence and reliable personal vehicle

Responsibilities

  • Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
  • Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
  • Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
  • Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
  • Assist with generating quote specifications and proposal generation
  • Ability to adhere to project timelines and meet Service Level Agreement goals
  • Provide support for clients in a help desk capacity and assist in troubleshooting application questions
  • Provide on-site training and consulting for clients if necessary
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required

Benefits

  • Competitive salary
  • Relaxed Company Culture
  • Value Recognition and Rewards
  • 9 paid holidays
  • Generous Vacation Allowance
  • Health/Dental/Vision Insurance
  • Life Insurance and LT/ST Disability
  • Birthday Paid time off
  • Company 401K
  • Company laptop & Cell Phone
  • Team Outings & Events
  • Weekly Company Meals
  • Flexible Work/Life Balance Valued
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