Operations Changeover Crew| Part-Time | Cross Insurance Arena

Oak View Group•Portland, ME

1d•$17 - $20

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Operations Changeover Crew will assist in event setup activities, operations for the facility and provides responsible staff assistance to the Director of Operations. The Cross Insurance Arena Operations Department is seeking motivated individuals to join our team for the upcoming events season. We are hiring multiple positions for our Operations Changeover Crew. This is a great entry level position for anyone looking to break into the sports and entertainment industry. As part of the Operations Department/Bull Crew, you will assist in the arena conversion from ice hockey to multi-purpose use for concerts, trade shows, comedy acts, monster trucks, Disney on Ice, etc. This role will pay an hourly rate of $16.75 to $20.00. Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until May 8, 2026. About the Venue The Cross Insurance Arena is located in Portland, ME and home of the Maine Mariners ECHL hockey team. Our arena hosts events ranging from hockey games, comedy acts, concerts and trade shows with a total fixed seating capacity of 6200 and max capcity of 8100.

Requirements

High school diploma or equivalent
Basic computer skills in a Windows format including typing, data entry and email
Ability to effectively communicate using cell phone through call, text and email.
Ability to effectively lead a team and manage in a fast paced, high-pressure environment
Knowledge of OSHA standards / requirements
Possess superior interpersonal, communication, and leadership skills
Ability to communicate clearly and concisely in the English language, both orally and in writing
Self-motivated and excellent organizational skills
Possession of a valid Driver’s License preferred
Ability to work independently and as part of a team
Ability to work long hours including a varied schedule of days, nights, weekends and holidays
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required.
The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators.

Nice To Haves

Advanced computer skills and experience with MS Word, Outlook, Excel preferred

Responsibilities

Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
Perform ice maintenance including maintaining depth and quality
Ice sheet installation/removal - ice in, paint, logos/decals, tempering, flooding, leveling
Perform day-to-day building operations, maintenance and special projects
Work with Operations Department and Bull Crew to convert arena from hockey rink to concert/tradeshow/conference
Assist event production/management with show requests
Oversee/monitor changeover and housekeeping crews, provide team support as required
Maintains departmental equipment; notify Operations Manager when repairs are needed
Provide excellent customer service to internal and external clients
Ensure staff is working safely and are aware of proper safety guidelines