Ticket Seller | Part-Time | Cross Insurance Arena

Oak View Group•Portland, ME

2d•$17 - $20•Onsite

About The Position

The Ticket Seller assists guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets. This role will pay an hourly rate of $16.75 to $20.00. Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until May 8, 2026. The Cross Insurance Arena is located in Portland, ME and home of the Maine Mariners ECHL hockey team. Our arena hosts events ranging from hockey games, comedy acts, concerts and trade shows with a total fixed seating capacity of 6200 and max capcity of 8100.

Requirements

Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
High school diploma/GED preferred
Basic computer skills ideally with a computerized ticketing system. Experience with Ticketmaster ticketing system a plus.
Previous cash handling and/or retail experience
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
Excellent customer service and communication skills
Ability to keep accurate and legible records
Ability to work flexible hours including nights and weekends and some holidays
Familiarity with basic office skills including typing and spreadsheets
Ability to maintain professionalism and a positive attitude.

Responsibilities

Serves as a primary point of contact for guests, ensuring a positive experience
Process phone and walk-up transactions using Ticketmaster software
Handle customer inquiries, resolve order issues, and provide solutions.
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
Process payments (cash, credit cards, etc. accurately and securely.
Maintain and enter data while operating standard office equipment.
Understand and adhere to Box office and Venue policies and procedures.
Assist with ticket sales, provide event information, and ensure smooth operations.
Perform other duties as asssigned by Box Office and Venue Management