OPERATIONS CHANGE COORDINATOR I

FINWISE BANK•Murray, UT

About The Position

FinWise Bank is committed to a culture of innovation, continuous improvement, and excellence. The Operations Change Coordinator is an important contributor in the process of onboarding new programs, implementing new ideas, and managing change within the Bank and its Strategic Programs to help support this culture. In addition to the onboarding of new strategic programs, the Operations Change Coordinator will be responsible for the administration of changes to existing strategic programs. This position will help coordinate the flow of documents and information between the Strategic Programs and FinWise Bank. The coordinator will ensure requirements and guidelines are followed while maintaining an excellent customer experience for the strategic programs onboarded by the Bank. The Operations Change Coordinator will serve as the key business owner for assigned Bank systems (software applications) used in the Operations department. The coordinator must understand the business use of each operations system, document system controls, enforce bank policy when changing system parameters, serve as the data custodian for that system, assist in the implementation of system changes, and serve as part of the operations system testing function when appropriate. While the Banks IT department will serve as the primary system administrator for user administration, the coordinator will serve as the system business owner and system control administrator for assigned operations system. This role may be expected to interact with and manage vendors on a regular basis.

Requirements

Can lead requirements-gathering meetings, articulating complex processes and requirements with ease
Builds relationships with employees, internal stakeholders, managers, and strategic partners with a foundation of trust
Capable of seeing the big picture while executing on the small details of a plan
Thinks outside the box
Understands the fundamentals of risk, compliance, IT and treasury needs when it comes to managing strategic partnerships
Ability to solve complex problems in accordance with established policies and procedures
Knowledge and understanding of banking technologies, products, and regulations
Must have active listening skills
Skill in coordinating with others
Requires strong skills in attention to detail and the ability to thoroughly complete work tasks
Must have the ability to communicate clearly, both orally and in writing
Capable of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to share knowledge and train others
Ability to give and receive constructive feedback
Comfortable with technology & learns new systems quickly
Ability to prepare process maps and process flows
Driven to get things done
Project management skills
Bachelors Degree in Business Management, Operations Management, Information Systems or other related field, or equivalent work experience
Minimum two years of experience working in a change management environment
Three to five years of previous experience in various operations and analytical related work
Previous experience as a power user of a business system
Must be PC proficient and able to thrive in a fast-paced setting
Must be proficient in Microsoft Excel, PowerPoint, Word, and Outlook
Ability to sit or stand at a computer for and look at a computer screen for extended periods

Nice To Haves

Experience in a fast-growing, startup environment strongly preferred
Customer service experience
Five years or more experience in operations and analytical related work
Foundational understanding of banking regulations
Experience with project management systems such as Azure DevOps and Trello

Responsibilities

Ensures the banks requirements are met to successfully onboard and modify strategic programs, while working with program partners, project management, program management and business stakeholders to create an excellent customer experience for the strategic programs
Once a new strategic program or change to an existing strategic program has been approved by the Project Steering Working Committee, lead the requirements-gathering and internal education required to plan the action steps needed to onboard the new program or sustainable change in a safe and sound manner
Assist in the preparation of risk assessments for strategic programs
Ensure bank criteria are satisfied in accordance with established policies and procedures, and the banks defined risk appetite
Work with the business and Stakeholders to understand the business needs and vision
Work with Program Management and Project Management to maintain urgency to ensure the company's major initiatives with strategic programs are on track despite changing requirements and priorities
Engage the business and strategic programs to identify problems and challenges, and to define and prioritize requirements
Work with Program Management and Project Management to gather requirements, create and maintain product backlogs and dive into technical details to understand the nuances and complexities of each requirement and backlog item
Create detailed user stories and acceptance criteria to ensure each requirement is broken down enough to convey the exact business need
Ensure strategic program work item acceptance criteria for all bank requirements is met, and the fact that it was (or was not) met is clearly documented and communicated
Create transparency and clear communication between the bank and the strategic programs by practicing active listening, asking for clarification as needed, and documenting and sharing conversation results
Be an enabler of the Agile process among our teams, coach us into stronger communication and provide exceptional customer service
Enforce the Banks change management standards and processes for assigned operations systems
Assist operations managers in the day-to-day coordination and management of business operational activities
Monitor, control, and manage operations systems to meet customer expectations and company goals
Confirm operations systems parameters are aligned with bank policies and procedures
Ensure that all bank system parameter changes are properly documented, tested and approved
Create internal test plans for changes to operations systems
Serve as an operations resource on many bank initiatives and projects