Remote Operations Center Manager

Silicon Ranch Corporation•Nashville, TN

About The Position

Silicon Ranch is seeking a Remote Operations Center (ROC) Manager to support and lead the transformation of our operations center into a 24/7, GOP2-aligned control center. The ROC is currently evolving from a hybrid monitoring and dispatch model into a fully staffed, around-the-clock operations center capable of supporting both community solar and NERC-aligned utility-scale operations. This role may be hired during or shortly after this transition, and will play a critical role in stabilizing, scaling, and operationalizing the new model.

Requirements

Bachelor’s degree in Engineering or related field
5+ years of experience in renewable energy, utilities, or power operations
3+ years managing a monitoring, dispatch, or operations center
Experience working in dynamic or transitioning operational environments
Strong knowledge of SCADA systems and monitoring platforms

Nice To Haves

Experience standing up or scaling a 24/7 operations or control center
Familiarity with CMMS platforms (Maximo, SAP, Infor, etc.)
Exposure to utility-scale operations or ISO/RTO environments (e.g., PJM, ERCOT)
Working knowledge of NERC standards and compliance frameworks
Experience working alongside external consultants or in structured transformation programs

Responsibilities

Support the transition from a hybrid operations model to a fully staffed 24/7 Remote Operations Center
Establish and refine shift structures, roles, escalation protocols, and operating rhythms
Ensure continuity, stability, and performance during and after the transition
Lead real-time monitoring and operational support of solar assets across the fleet
Oversee alarm management, issue triage, and dispatch to field teams
Ensure timely response, communication, and resolution of plant issues
Partner with internal teams and external consultants to implement: Standard Operating Procedures (SOPs) Event management and logging protocols Cybersecurity and access control processes Operator workflows and audit trails
Own and enhance CMMS and monitoring systems to support scalable operations
Support the buildout of processes aligned with NERC standards (CIP, TOP, COM, EOP etc)
Help operationalize compliance frameworks developed by the consulting partner
Contribute to audit readiness, documentation, and training programs
Prepare the ROC for future utility-scale control center responsibilities
Lead, coach, and develop a team of ROC operators
Build capabilities aligned with both current community solar needs and future NERC requirements
Support development of training programs, including operator qualification pathways
Work closely with Performance Engineering, Asset Management, O&M, and Compliance teams
Ensure seamless coordination for issue identification, dispatch, and resolution
Oversee third-party monitoring providers to ensure SLA adherence
Ensure no plant events or alarms are missed and all issues are properly escalated and tracked