Center Operations Manager

the USO•Norfolk, VA

About The Position

Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work Dont just take our word for itour people have spoken. According to the Great Place to Work 20252026 survey: 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaningits not just a job 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender The Center Operations Manager position is responsible for overseeing one or more USO Centers operations, and overseeing programs, events and activities at locations surrounding the Center(s). This position also manages subordinate operational staff and volunteers. It also assists in evaluating and modifying existing programs, events and activities, and plans and implements new or improved programs, events and activities.

Requirements

High School Diploma or equivalent. Bachelors Degree preferred.
5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity.
Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
Demonstrated ability to lead high-performing teams.
Ability to achieve desired results while working collaboratively in a team environment.
Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred.
Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
Working knowledge of basic business and accounting functions including project management and budgeting. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs. Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities.
Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid drivers license.
Ability to obtain and maintain a valid United States passport and valid foreign drivers license (in applicable locations/regions)
Must be a strong advocate of the USOs mission.
Resume and cover letter are required for full consideration.
Background check education, criminal and driving required.

Responsibilities

Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations.
Lead the planning, quality, and delivery of programs on and off of U.S. military installations.
Deliver services, equipment and events within budget limits.
Identify and implement operational and program improvements that achieve USO standards of excellence.
Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events.
Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes.
Coach and mentor USO Center staff and oversee volunteers schedule, activities, recruitment, training and recognition.
Develop, improve and maintain working relationships with USO vendors and local contractors.
Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers procedures and activities, and the Emergency Preparedness Plan (EPP).
Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets. Conduct employee accountability checks.
As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets.
Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
Responsible for communicating to internal and external parties, Centers operations, programs, and activities. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.
In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery.
May be required to operate a USO or personal motor vehicle.
Perform assigned duties in the absence of leadership, and other duties as assigned.