Operations Associate - Commercial Loan Servicer

Capital One•Plano, TX

6d•Remote

About The Position

Operations Associate - Commercial Loan Servicer Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA or Plano, TX. Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Servicing Operations Team. In this role you will support syndicate participant loans for a variety of Corporate Banking Lines of Businesses, handling day to day loan activity and maintenance. The role includes analytical components related to various loan accruals and manual calculations with ongoing reconciliation and remediation. Strong communication skills and product knowledge are critical to success, as well as working collaboratively among stakeholders to help facilitate ongoing change management.

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in Banking Operations
At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Candidates must live within approximately 50 miles of one of the hub locations based in 23238 or 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.

Nice To Haves

Bachelor’s Degree or military experience
2+ years of systems experience in ACBS
2+ years of systems experience in Salesforce
2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
2+ years of Bilateral Loan Closing or Bilateral Loan Servicing experience
2+ years of experience in Commercial Banking Operations

Responsibilities

Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.
Ability to work both independently and collaboratively through projects and day to day functions.
Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data.
Facilitates teamwork and continuity.
Solid knowledge required for the role and pursues new knowledge proactively.
Positively accepts change and engages productively with team and relevant stakeholders.
Communicate with lines of business partners and other managers regarding loan transactions and exceptions.
Manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Bilateral loans for the Commercial Corporate Banking line of business
Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations
Communicate directly with Customers for all loan related requests (ie. resolving and expediting inquiries, discrepancies, and other special requests)
Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of service
Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register
Work closely with respective business units and other internal partners to align needs and provide support as needed
Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc.
Complete comprehensive testing of system enhancements
Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support
Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records
Prepare and submit periodic (daily and above) departmental and team reports and metrics
Establish and maintain Customer Satisfaction as the singular priority
Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline