Operations Assistant

American First Finance•Coppell, TX

20d

About The Position

What makes an AFF Operations Assistant: An individual that’s pride in the efficient operation of the mail department ensuring all payments received are posted timely and all incoming/outgoing mail is handled within the scheduled time constraints! Deliver a first-class internal and external customer experience that represents AFF’s Core Values! Someone who is passionate about personal and organizational success! What we offer: Competitive Pay! Paid Time Off, Paid Holidays and Market Leading Benefits! High-growth organization with advancement opportunities! Diverse, Collaborative, & Fun Work Environment!

Requirements

High school or equivalent
Ability to work well at all levels of the organization from executive and down, both in a team setting and as an individual contributor
Excellent organization and time management skills
Sound judgement and the ability to make reasonable decisions in the absence of direction
Basic knowledge of Excel, Word and Outlook
Highly detail oriented with high degree of accuracy
Receptive to coaching from management, responds positively with willingness to make changes when desired
Strong, professional communication skills in listening, speaking, and writing necessary for communication with staff, service providers and coworkers over the phone, in person, and via e-mail
Stable work history

Responsibilities

Primary point of contact to handle customer payments received in the mail, to include the timely and accurate processing of such payments into our system of record.
Work with internal departments to resolve consumer requests timely and accurately.
Sort and distribute interoffice mail to corresponding group(s).
Timely completion of all tasks including, but not limited to, payment processing, customer responses, debt validation responses and others.
Check daily and request replenishment, as necessary, all mail and postage supplies.
Receive all UPS/Fed-Ex/ DHL packages that are delivered. Secure and log all packages and received mailed items in the designated log.
Prepare written documentation for follow-up or due diligence.
Other operational duties as assigned.