Operations Assistant

Fall River Electric • Ashton, ID

2d • Onsite

About The Position

I. SUMMARY OF POSITION: Provide main office support for the operations department. Provides customer service, coordinating, organizing, reporting for department functions, multi purpose and tasking position. Assists other departments and functions as needed. II. DUTIES AND ACCOUNTABILITIES (End Results Expected): Provides central office support for operations department by organizing, coordinating, providing customer service and internal coordination. Receives and responds to customer requests Assists with daily work scheduling and job status. Provides data entry and follow up of work in progress, job queries, reports Provides assistance for operations department, record and reporting functions. Assists daily, monthly reports, records, and bench marking data. Assists with operations and maintenance programs for vehicles, equipment. Assists with operation and specialized maintenance programs Provides main office crew dispatch and coordination, outage recording Takes outage and service daytime calls, coordinates with crew and offices Manages the Outage Management System (OMS) Provides customer service call back and follow up, coordinates with call center Keeps outage and service records up to date Assists with overtime, statistical reports as required Provides assistance and support for safety loss control functions. Provides safety meeting minutes and reports, attends all safety meetings. Assists with employee training, qualification records. Assists with safety compliance, incentive committees meeting, programs and records Assists with safety, DOT, OSHA compliance records Assists with EPA-PCB, oil records and programs. 5. Other duties as assigned. III. INTERPERSONAL SKILLS: Must be able to interact and communicate effectively with general public, all levels of employees. Must be able to take and give instructions clearly. IV. ORGANIZATIONAL SKILLS Must be able to accomplish various tasks with little supervision. Must be highly organized, able to plan, schedule, complete tasks on time. V. COMPUTER, DATA EQUIPMENT SKILLS Must be able to operate computer and programs. Competent on word processing, Excel and general operations software. Able to operate phone, radio and other communications machines. OTHER Must possess and maintain a Idaho drivers license – class B ORAL: Must possess good communicative skills to effectively express oneself to member/customers and all level of employees. WRITTEN: Ability to effectively communicate knowledge and ideas clearly and easily. VII. SCHEDULING AND PLANNING: Must be self-motivated to complete tasks assigned in a timely manner. Ability to handle several assignments simultaneously. VIII. BASIC JOB REQUIREMENTS: EDUCATION: High School Diploma or equivalent education. Advanced education desired EXPERIENCE: Experience or advanced training in office and or business OTHER SKILLS: Bi-lingual – Spanish communication desired. VII. EQUIPMENT OPERATED: Telephone, adding machine, personal computer, and various software programs, some specialized. VIII. WORKING ENVIRONMENT: Office.

Requirements

• Must be able to interact and communicate effectively with general public, all levels of employees.
• Must be able to take and give instructions clearly.
• Must be able to accomplish various tasks with little supervision.
• Must be highly organized, able to plan, schedule, complete tasks on time.
• Must be able to operate computer and programs.
• Competent on word processing, Excel and general operations software.
• Able to operate phone, radio and other communications machines.
• Must possess and maintain a Idaho drivers license – class B
• Must possess good communicative skills to effectively express oneself to member/customers and all level of employees.
• Ability to effectively communicate knowledge and ideas clearly and easily.
• Must be self-motivated to complete tasks assigned in a timely manner.
• Ability to handle several assignments simultaneously.
• High School Diploma or equivalent education.
• Experience or advanced training in office and or business

Nice To Haves

• Advanced education desired
• Bi-lingual – Spanish communication desired.

Responsibilities

• Provides central office support for operations department by organizing, coordinating, providing customer service and internal coordination.
• Receives and responds to customer requests
• Assists with daily work scheduling and job status.
• Provides data entry and follow up of work in progress, job queries, reports Provides assistance for operations department, record and reporting functions.
• Assists daily, monthly reports, records, and bench marking data.
• Assists with operations and maintenance programs for vehicles, equipment.
• Assists with operation and specialized maintenance programs Provides main office crew dispatch and coordination, outage recording
• Takes outage and service daytime calls, coordinates with crew and offices
• Manages the Outage Management System (OMS)
• Provides customer service call back and follow up, coordinates with call center
• Keeps outage and service records up to date
• Assists with overtime, statistical reports as required Provides assistance and support for safety loss control functions.
• Provides safety meeting minutes and reports, attends all safety meetings.
• Assists with employee training, qualification records.
• Assists with safety compliance, incentive committees meeting, programs and records
• Assists with safety, DOT, OSHA compliance records
• Assists with EPA-PCB, oil records and programs.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED