Operations Assistant

Toolworks • San Francisco, CA

1d • Onsite

About The Position

Toolworks is hiring an Operations/Administrative Assistant to support front desk, office operations, administrative support, and HR-related coordination in our San Francisco office. This is a great opportunity for someone with experience in reception, customer service, office administration, clerical support, onboarding support, and general administrative assistant duties who wants to work in a mission-driven nonprofit organization. Toolworks partners with people with disabilities to provide the tools and resources that promote independence, equality, and personal satisfaction. We are seeking a professional, organized, and welcoming team member who can serve as the first point of contact for clients, employees, and visitors while helping manage day-to-day office and administrative operations. The Operations Assistant provides administrative support, front desk support, receptionist duties, office coordination, and clerical assistance for the agency. This role is ideal for someone who is detail-oriented, dependable, comfortable with multi-tasking, and experienced in a busy office environment. Candidates with experience as an Administrative Assistant, Office Assistant, Receptionist, Front Desk Coordinator, HR Assistant, or Office Coordinator are encouraged to apply.

Requirements

• High school diploma or equivalent required
• At least 1 year of experience in an administrative assistant, office assistant, receptionist, front desk, clerical, customer service, or office coordinator role
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Strong verbal and written communication skills
• Excellent organizational skills, attention to detail, and time management
• Ability to manage confidential information with discretion
• Ability to work effectively with diverse populations, including people with disabilities and older adults

Nice To Haves

• Additional office administration or administrative support experience is preferred
• Bilingual in American Sign Language (ASL) or Cantonese is strongly preferred

Responsibilities

• Serve as the front desk receptionist and first point of contact for clients, staff, and visitors
• Answer phones, respond to inquiries, and direct calls professionally
• Provide administrative support to office operations and internal departments
• Perform general clerical duties, including filing, scanning, recordkeeping, and data entry
• Maintain office supplies and assist with supply ordering
• Receive, sort, and distribute incoming mail; prepare outgoing mail and packages
• Coordinate and support accessibility-related communication needs
• Assist with employee- and client-related activities
• Schedule meetings, prepare presentations, update newsletters, and coordinate conference room use
• Organize training and onboarding materials
• Provide basic office technology support, including password resets and troubleshooting
• Assist with special projects and additional office administrative duties as assigned

Benefits

• Mission-driven nonprofit organization
• Meaningful work that supports people with disabilities
• Collaborative and inclusive work environment
• Opportunity to build experience in operations, administration, receptionist duties, and employee and client support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees