Operations Assistant

Roadrunner•Romeoville, IL

9d•$19 - $21•Onsite

About The Position

The Operations Assistant provides administrative support and backup coverage for dispatch, OS&D, rating, billing and/or manifesting. Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is growing and looking for a highly motivated Operations Assistant to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today! We Run Safe. We Run Smart. We Run Together. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

High school diploma or general education degree (GED); or one to three months’ related experience and/or training or equivalent combination of education and experience.
Relies on written and verbal communication.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Communicates internally with terminal and corporate office staff, and externally with shippers, contractors, and customers.
Specific industry or position skills.
Basic personal computer skills.
Typing, filing and ten key skills.
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money and weight measurements, volume, and distance.
Certified in Hazardous Materials Handing.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
Ability to prioritize tasks.
Ability to handle multiple tasks and projects simultaneously.

Nice To Haves

Preferred knowledge of AS/400, Microsoft Office, and digital picture programs.

Responsibilities

Track outbound loads, update system, and communicate any delays by e-mail to service center manager, customer service, operations, Linehaul, sales, and management before 11am.
Checks pickup schedules for loads that have not left facility by 10 am, determine the reasons and escalate to Linehaul.
Distribute IC paperwork or instructions to drivers (, plates, IFTA, random DOT tests, etc.).
Receives maintenance records from drivers and submits to safety.
Sets appointments for direct deliveries/diverts when necessary.
Calls responsible party for redelivery/ACR authority and enters ACR into system.
Comply with all safety policies, practices, and procedures.
Provides administrative support such as data entry, typing, faxing, filing, processing, imaging, making appointments and tracing freight.
Participates in proactive team efforts to achieve departmental and company goals.
Provides administrative support such as data entry, typing, faxing, filing, processing, imaging, making appointments and tracing freight.
Presets appointments for linehaul contactors and inbound freight.
Manifest all agents/interline inbound bills and outbound linehaul loads.
Files exception reports from out-bound loads.
Work with broker in getting rates for returned shipments from non-service points.
Assist in tracing freight and communicating with agents when problems arise.
Monitors condition of printers and other administrative equipment in Operations.
Comply with all safety policies, practices, and procedures.
Helps all terminals with all aspects of Roadrunner.
Other duties as assigned.