Operations Assistant - Grants Management, Victims Services Portfolio (REMOTE ROLE)

ICF•Reston, VA

22d•Remote

About The Position

ICF is seeking a detail-oriented Operations Assistant to support projects focused on grants financial management for justice organizations, including criminal justice, juvenile justice, and victim services. In this role, you will help deliver training and technical assistance (TTA) on behalf of the Office of Justice Programs (OJP), ensuring smooth operations and exceptional client service. The Operations Assistant will provide support for training and technical assistance (TTA) activities including responding to field requests for TTA, maintaining a clearinghouse of current and relevant organizational financial management and grants management materials, supporting webinars as needed, conducting grantee outreach, providing project infrastructure and administrative support, and providing logistics support for TTA and meetings.

Requirements

Bachelor's degree from an accredited institution.
Minimum 3 years in coordinating complex projects.
Knowledge of training and technical assistance provision.
US citizenship required by federal government contract
This position requires an active Public Trust security clearance with the Department of Justice.

Nice To Haves

Strong organizational skills with the ability to manage timelines and collaborate across teams.
Ability to work under pressure and handle multiple tasks accurately.
Excellent writing and proofreading skills with attention to detail.
Proficiency in MS Office Suite (Word, PowerPoint, Outlook, Excel).
Familiarity with victim services and victims’ rights.
Experience with virtual learning platforms and webinar tools.
Knowledge of meeting and conference logistics.
Familiarity with email marketing platforms (e.g., GOV Delivery).
Ability to thrive in a fast-paced environment managing multiple projects.
Experience with tools such as Smartsheet, Salesforce, Microsoft Teams, Webex, and Zoom.

Responsibilities

Respond to grantee requests for TTA via phone and email.
Support virtual TTA sessions and webinars, including logistics and coordination.
Draft outreach materials such as correspondence and e-blasts.
Maintain and update project Standard Operating Procedures (SOPs) and templates.
Manage project dashboards and SharePoint portals.
Monitor deliverables and ensure compliance with SOPs for quality control.
Provide logistics support for meetings and TTA activities.
Collect and compile data for project reports.
Prepare consultant agreements and process expense vouchers.
Perform additional administrative and operational tasks as needed.