Operations and Production Support Senior Manager

Federal Reserve System•St. Louis, MO

2d•$150 - $194

About The Position

The St Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi and Arkansas. The St. Louis Fed’s responsibilities include promoting stable prices, economic growth and a sound financial system, providing payment services to financial institutions, supporting the U.S. Treasury's financial operations, and advancing economic education, community development and fair access to credit. The FRB St. Louis Treasury Division is seeking an experienced Operations and Production Support Senior Manager to lead our technical support team in delivering exceptional operational support for three U.S. Treasury accounting applications. In this role, you will leverage your leadership expertise to motivate and develop a technical production support team, oversee cloud-based application operations, and build strong partnerships with U.S. Department of the Treasury, Bureau of the Fiscal Service stakeholders. The ideal candidate will bring a combination of technical acumen, team leadership skills, and stakeholder management experience to ensure optimal application performance, security compliance, and continuous improvement of support operations.

Requirements

Bachelor’s degree in information systems design, management or related discipline or commensurate experience.
7 years of experience in application development and/or production support
5 years of experience leading and managing technical teams
Proven track record managing production issues within a cloud-based application environment
Demonstrated experience working in and with agile and product teams
Strong communication and stakeholder management skills

Responsibilities

Provide direct oversight for application production support activities, including issue tracking, technical troubleshooting, and communication through resolution.
Oversee program and risk management activities for assigned programs, including internal and external audit coordination, business contingency and resiliency planning, and control reviews.
Develop and maintain effective working relationships with internal and external stakeholders, including U.S. Treasury program leadership, Information Security Officers (ISSO), Treasury Support Division (TSD), and product and engineering leadership.
Lead and mentor Production Support staff including conducting performance evaluations and promoting the advancement of their cloud skillset and technical capabilities.
Conduct external stakeholder meetings and internal team meetings to communication information and drive alignment
Oversee budget management, program metrics, and ensure procedure compliance across operations support.