Operations and Office Manager

Generator Supercenter of Orange County•Irvine, CA

43d•Onsite

About The Position

As the Operations and Office Manager at Generator Supercenter of Orange County, you are integral to the elevated customer experience; from greeting customers as they come into the store, fielding inbound and outbound calls, scheduling, and office organization. You’ll be the primary point of contact for new and current customers and act as the “face” of Generator Supercenter! Your work, which will include but not be limited to the duties listed below, will help Generator Supercenter to achieve the following: Greet new and current customers at the front desk and promptly answer questions and concerns they may have. Coordinate and schedule installations with customers, work with the cities to get the permits for the jobs and generate invoices and collect payments. Manage inbound and outbound phone calls & emails from current and potential customers. We’d love to hear from you if you meet the qualifications below: Proven experience as an outstanding manager with strong experience in managing projects and operations Excellent phone and email etiquette as well as a strong technical ability to utilize computer & phone systems. Work with cities to submit permit paperwork Excellent customer service skills and courteous phone manner Additional Responsibilities Supports company operations by maintaining office systems and supervising staff. Mains office efficiency by planning and implementing office systems and layouts. Review sales folders for accuracy. Designs and implements office policies by establishing standards and procedures. Contribute to team effort by accomplishing related tasks as needed. This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Proven experience as an outstanding manager with strong experience in managing projects and operations
Excellent phone and email etiquette as well as a strong technical ability to utilize computer & phone systems.
Work with cities to submit permit paperwork
Excellent customer service skills and courteous phone manner

Responsibilities

Greet new and current customers at the front desk and promptly answer questions and concerns they may have.
Coordinate and schedule installations with customers, work with the cities to get the permits for the jobs and generate invoices and collect payments.
Manage inbound and outbound phone calls & emails from current and potential customers.
Supports company operations by maintaining office systems and supervising staff.
Maintains office efficiency by planning and implementing office systems and layouts.
Review sales folders for accuracy.
Designs and implements office policies by establishing standards and procedures.
Contribute to team effort by accomplishing related tasks as needed.