Operations and Implementation Manager

Metro Supply Chain Holdings USA Inc•Aston Township, PA

About The Position

The Implementation Operations Manager will direct start-ups of new sites and new customer onboarding into existing multi-client facilities, at a fast-growing third-party logistics (3PL) service provider. This role involves significant change management, managing operational execution, Customer Service and Client Relationships, training, efficiency, and safety during startups, ensuring a smooth handoff to site leadership. The Operations and Implementation Manager will additionally support RFP’s and support the US growth and new business opportunities. This position requires travel up to 75% of the time.

Requirements

10 years distribution experience (some of which is in a 3PL environment). Prior experience in the logistics industry, including operations management with a concentration in process definition and project management preferred.
Experience in managing start-up projects, warehousing and WMS experience required.
Red Prairie / Blue Yonder / Manhattan / Synapse experience
Understanding of budgeting, financial forecasting and cost control
Experience in utilization or management of distribution centers
Results Orientation
Communication
Problem Solving
Decision Making
Effective delegation
Adaptability in the context of a defined start-up plan
Managing Change, including the ability to differentiate between importance and urgency of decisions
Effective Collaboration across the organization, to leverage expertise.
Customer Centricity
Fostering Culture
Continuous Improvement Mindset
Financial Acumen
Proven leadership ability to build a strong team environment
5 years hands-on WMS knowledge as a super user or expert level.
Strong interpersonal skills – with the ability to leverage effective relationships at all levels in the organization.
Strong communication skills – both written and verbal.
Working knowledge of warehouse equipment.
Service oriented with strong customer interaction skills and commitment.
Strong analytical skills with an emphasis on financial reports
Excellent time management and organizational skills.
A Bachelor’s Degree in business management with a focus on operations management or combination of education and related experience

Nice To Haves

A Designation in logistics management preferred

Responsibilities

Startup and Implementation Leadership
Change management.
Project Execution: Lead startup operations, ensuring adherence to business plans, budgets, and timelines.
Customer Collaboration: Partner with customers to define and meet operational requirements, exceeding their expectations.
Process Design: Develop and implement SOPs for efficient workflows in warehousing, order management, and shipping/receiving.
Team Training: Recruit, onboard, and train new teams, fostering operational success from day one, in accordance with company guidelines and regulations.
Performance Metrics: Monitor and analyze Performance/Activity Indicators (KPIs and KAIs), making recommendations for continuous improvement during startups.
Smooth Transitions: Provide a clean handoff to site leadership at the end of the project.
Operations Management
Daily Oversight: Manage warehouse operations to ensure safety, quality, productivity, and customer satisfaction.
Leadership: Build and mentor high-performing teams, promoting a culture of safety and accountability.
Continuous Improvement: Identify operational inefficiencies and lead initiatives to enhance cost-effectiveness, service quality, and safety.
Compliance: Ensure adherence to company policies and regulatory standards.
Strategic Contributions
Act as a liaison between site teams, corporate leadership, and customers to ensure alignment and effective communication.
Provide insights and recommendations to senior leadership for improving operational startups
Support long-term growth initiatives, including resource planning and site expansion.
Additional related responsibilities as required.