Operations and Human Resources Manager

The Collective Blueprint

2d•$65,000•Hybrid

About The Position

The Operations & Human Resources Manager is a cross-functional role responsible for ensuring that TCB’s programs run smoothly, consistently, and with strong internal systems—while also serving as the primary owner of core HR/people operations. This role blends program operations, project management, evaluation systems, office/facilities management, and training logistics with recruitment, onboarding, benefits administration, performance management, employee engagement, and HR policy/records management. You’ll be a key internal connector: creating structure, improving systems, strengthening staff experience, and ensuring the operational backbone that allows our team to deliver high-quality programming for young adults.

Requirements

Commitment to TCB’s mission and vision
5+ years of related experience working in education, non-profit, or similar roles
2+ years of HR/people operations experience (recruitment, onboarding, benefits, employee relations, performance processes) or equivalent combined experience in an operations role owning HR functions
Exceptional project management and organizational skills; ability to manage multiple priorities and deadlines
Demonstrated passion and experience helping young adults to understand and communicate their true value
Possess a ‘Whatever it Takes’ attitude and approach to supporting young adults
Bachelor’s degree or higher
Experienced in building, establishing, and maintaining effective relationships with young adults
Strong, intuitive communicator who is comfortable presenting to, and engaging with, young adults
Excellent project management, organizational, and data collection skills
Demonstrated ability to carry out multiple tasks and meet deadlines
Strong written and verbal communication; comfortable building systems and guiding staff through processes
Demonstrated ability to handle confidential information with discretion and care

Nice To Haves

Professional experience with nonprofits or a significant track record of social sector volunteerism
High energy and positive attitude; shows passion about The Collective Blueprint’s mission

Responsibilities

Develop and maintain detailed project plans across program areas (timelines, milestones, deliverables, owners, dependencies)
Build tools/systems to manage projects, communicate progress, and increase accountability
Interface regularly with leadership to ensure program plans align with strategy; adjust plans as priorities evolve
Establish communication rhythms and documentation practices to support consistent execution
Coordinate logistics and communication across non-instructional roles/assignments for trainings and program delivery
Develop a plan for administrative support across program and training needs
Create/update and administer surveys and feedback tools to measure participant experience and program effectiveness
Serve as facilitator for select training sessions as needed (delivering content and engaging participants)
Help ensure accurate and timely data collection and analysis across programs
Create and maintain planning tools, trackers, dashboards, and reporting systems
Compile program feedback through debriefs, observations, and survey tools; synthesize insights and recommendations
Support implementation and management of technology systems used by the program team and administrative staff
Develop and lead strategy for overall space management and usage
Improve, document, and manage administrative procedures that support program delivery and team needs
Manage the Administrative Assistant and any assigned administrative personnel/interns as applicable
Oversee systems for office needs including:
Mail receipt and processing
Supplies ordering and inventory
Vendor relationships and office contracts (including caterers, etc.)
Facilities coordination and office equipment support
Manage logistics needs for administration and programs; liaise with facilities partners as needed
Draft/post roles, support sourcing, and manage candidate communications and workflows
Coordinate screening, interview scheduling, hiring manager support, and offer processes
Improve and maintain hiring tools (scorecards, interview guides, templates, tracking)
Coordinate and conduct onboarding to ensure smooth transitions for new team members
Maintain accurate employee records and HR documentation
Prepare and distribute HR-related documents; ensure annual policy acknowledgements/signatures (e.g., handbook)
Administer employee benefits (health insurance, PTO, etc.) and support enrollment/changes
Track/audit PTO requests and ensure internal processes are followed
Serve as a point of contact for employee HR inquiries; triage concerns and reroute/escalate as appropriate
Support a positive, engaging, values-aligned work environment while maintaining confidentiality and professionalism
Run bi-annual pulse surveys; synthesize themes and partner with leadership on improvements
Refine and implement performance management systems and processes
Support managers with performance evaluations, feedback practices, and documentation
Refine, implement, and update HR policies and procedures to support compliance and clarity
Maintain up-to-date employee handbook and ensure consistent application of internal people processes
Other duties as assigned