Human Resources and Operations Coordinator

HuSTL Hospitality Group•St Louis, MO

About The Position

The HR & Operations Coordinator is responsible for managing the full spectrum of Human Resources functions for the hospitality operation as the sole HR provider. This role supports a dynamic, fast-paced, and customer-focused environment, ensuring effective people management, legal compliance, and positive employee relations across all departments and locations. The position requires a hands-on, adaptable professional who can balance administrative duties with operational HR support. Additionally, this role is a key operational administrative role - meaning that it assists with global administrative needs including responding to restaurant reviews, performing research, printing and distributing flyers and information and more as needed.

Requirements

Proven experience in Hospitality Management, Office Administration, or a related leadership role.
Human resources experience is a major plus.
Leadership experience within the hospitality industry preferred.
Experience managing HR independently.
Familiarity with basic employment practices and a willingness to learn hospitality-specific regulation
Excellent organizational, communication, and interpersonal skills.
Ability to work flexible hours to support hospitality operations when required.
High level of discretion and professionalism.
Proficiency in HR systems, payroll processes, Google Drive and MS Office.

Responsibilities

Manage end-to-end HR processes for the business, acting as the primary and sole point of contact for all HR matters.
Maintain accurate employee records, personnel files, contracts, and HR systems in compliance with labor laws and company standards.
Prepare employment contracts, offer letters, amendments, disciplinary documentation, and termination paperwork.
Ensure strict confidentiality and professional handling of sensitive employee information.
Manage recruitment for hospitality roles (servers, bartenders, events team, kitchen team and management).
Coordinate job postings, candidate screening, interviews, and hiring decisions with management.
Lead onboarding for new employees, ensuring readiness for first day activities.
Administer and audit attendance, leave, and absence records.
Coordinate payroll inputs including new hires, terminations, leave, and statutory deductions.
Assist with or process payroll utilizing Paycor and Toast to ensure accurate and timely payroll processing.
Act as the primary point of contact for employee issues while ensuring adherence to labor laws and safety standards.
Ensure compliance with employment legislation, health & safety standards and hospitality-specific labor regulations.
Support managers with disciplinary procedures, investigations, warnings, and performance management.
Promote a positive employee experience in a high-turnover, service-driven environment.
Track training records and certifications.
Helping to develop and manage employee training programs.
Must be able to develop training systems from scratch.
Support employee culture and engagement initiatives, staff events, and recognition programs.
Prepare HR reports including headcount, turnover, absenteeism, and compliance metrics.
Advise management on HR best practices and people-related risks.
Support HR budgeting, workforce planning, and policy development.
Respond to customer reviews from online sources.
Printing, laminating and distribution of flyers, menus and other materials as needed.
Exporting and organizing data monthly (will train).
Other duties as assigned