Operations Analyst (North America / East-Coast)

SwiftConnect

9d

About The Position

At SwiftConnect, we are trailblazers in connected access enablement, creating seamless digital pass interactions for users on their phones, watches, or other devices. Our platform integrates with existing mobile platforms, credential technologies, and business systems to provide authorized access through a centralized management system. We serve commercial real estate owners and enterprises across various industries, driven by a tech-savvy team focused on connecting people with the right place at the right time. As an Operations Analyst, you will be crucial in driving operational excellence, focusing on structure, data integrity, and process optimization. You will ensure smooth data flow and reporting, empowering Sales, Customer Experience, and Finance teams to make informed decisions and deliver a seamless customer journey. Your contributions, from CRM administration to cross-functional reporting, will be foundational to SwiftConnect's growth and scalability.

Requirements

• Be a self-starter with an appetite to learn the dynamics of a fast-paced SaaS company, with at least 4 years of experience in sales operations, revenue operations, business analytics, or program management or a related field where you have demonstrated analytical rigor and operational impact.
• Ability to think creatively and find innovative solutions to challenges; superior problem solving skills
• Experience working collaboratively with cross-functional teams such as sales, marketing, customer experience, and product development
• Outstanding written and verbal communication skills
• Willingness to adapt to a flexible work schedule in accordance with the dynamic requirements of the business
• Proficient with Salesforce reporting and dashboards, Google workspace, Slack, and Sales Operation Processes. Strong Excel/Sheets skills required.

Nice To Haves

• Salesforce Admin certification a plus
• Experience with BI tools (Metabase, Tableau, or similar) helpful

Responsibilities

• Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close. Analyze pipeline data to refine sales strategy, improve conversion rates, and identify and solve process bottlenecks, ensuring our CRM is always optimized, accurate, and drives revenue visibility.
• Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network. Analyze customer lifecycle and velocity to pinpoint operational improvements and identify upsell and cross-sell opportunities across the customer base. Your insights will drive smarter expansion, targeting, and revenue growth.
• Own the Contract Lifecycle: Own our contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival. Track and manage contractual obligations, including deliverables, SLAs, and specialized deal terms, so the company consistently meets its commitments and no obligation goes unmonitored.
• Champion Document Excellence: Organize and maintain our content management systems (Google Drive, Salesforce, Confluence etc.) so that monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready. Establish consistent naming conventions, folder structures, and version control practices that keep processes documented and documents usable across teams. You’ll keep our teams aligned and informed.
• Power Key Business Insights: Process user and account data across our evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience regardless of how their deal was structured. Deliver internal reporting that informs strategic decisions and surfaces discrepancies before they reach the customer.Your work fuels financial precision and organizational clarity.
• Own the Numbers That Matter: Define, create, and track KPIs tied to critical business objectives. Build and maintain dashboards and reporting that gives leaders real-time visibility into performance. Serve as a go-to resource for sales-related ad-hoc data requests, turning quick-turn asks into clear actional insights. Your reports help leaders measure what matters and take confident action.
• Enable Seamless Transitions: Map and manage the critical handoffs across the customer journey (Marketing, Sales, Customer Experience, Finance, Support, Portfolio Management) and ensure nothing falls through the cracks at each transition. Build and maintain the communication frameworks (status updates, shared dashboards, escalation paths) that keep cross-functional teams aligned. Identify friction points in these handoffs and drive process improvements that create a seamless experience for both internal teams and customers.
• Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency. Your drive to simplify complex workflows will help us scale smarter.

Benefits

• Join a CRE-Tech pioneer that leads the connected access enablement industry
• Work with state-of-the-art technology that shapes the future of connected access experiences
• Play a crucial role in redefining the customer experience and have a direct impact on how people interact with spaces and places
• Chart your career growth path with us as our company expands, creating potential advancement opportunities
• Immerse yourself in an environment that fosters creativity, encourages fresh ideas, and celebrates innovation
• Receive a competitive salary and benefits package to recognize your contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed