Operations Analyst

Fabric•New York, NY

35d•$50,000 - $80,000

About The Position

In this role, you will be a key player in supporting and growing our Virtual Care clinician network. As the primary point of contact for clinicians, you'll oversee onboarding, training, and day-to-day operations to ensure a seamless experience. You will be instrumental in driving clinician engagement, retention, and overall network success. This position is ideal for someone passionate about enhancing clinician and patient experiences, as you will independently manage tasks, resolve issues, and support the design necessary to scale our provider network.

Requirements

Bachelor’s degree OR 4 years experience in healthcare operations, provider operations, program support, relationship management, or a similar role.
Excellent ability to communicate effectively and work with cross-functional teams.
Ability to work independently and demonstrate initiative in identifying problems and implementing solutions.
Excellent time management skills to balance daily escalated issues with long-term project work.
Ability to analyze and present data in a clear, concise, and easy-to-interpret manner.
Proficiency with Google Apps G Suite or Microsoft Office.
Ability to learn a variety of new software applications necessary for operations.

Nice To Haves

Experience working directly with clinicians.
Experience with virtual care programs.

Responsibilities

Clinician Relationship Management: Welcome, onboard, and maintain a positive relationship with new clinicians, serving as their primary point of contact for day-to-day operational support.
Operational Support: Independently prioritize, resolve, or escalate clinician and patient issues as they arise, and research complaints to determine root causes and implement remedies.
Network Growth & Scale: Support the design and implementation of operations necessary to increase the scale of the provider network and maximize clinician engagement, satisfaction, and retention.
Data & Analysis: Use data from multiple sources to develop reports and perform ad-hoc analysis to support business initiatives.
Workflow Management: Gain an understanding of all clinical service lines, general telehealth operations, provider contractual obligations, and workflows.
Administration & Maintenance: Ensure clinician schedules are accurately maintained and manage clinician profiles and related account information.