Operations Analyst

JLL•Indianapolis, IN

7d•Hybrid

About The Position

As an Operations Analyst at JLL, you will support facilities management and finance operations through detail-oriented oversight of work order management, vendor coordination, and financial compliance processes. This role requires you to manage and oversee work orders within the Corrigo system while ensuring complete and accurate data entry throughout the work order lifecycle from initiation through completion. You'll create and manage Purchase Orders for JLL service provider partners while working directly with vendors to ensure proper documentation submission including detailed quotes, invoices, and supporting materials that reflect JLL's commitment to operational excellence and financial accuracy.

Requirements

Bachelor's degree in Accounting, Finance, or related field (or equivalent experience)
2-3 years of experience in accounting, finance, or vendor management
Strong attention to detail and accuracy in financial data management
Excellent communication and customer service skills for effective stakeholder engagement
Proficiency in accounting software and Microsoft Office Suite
Ability to manage multiple priorities and meet deadlines in fast-paced environment
Problem-solving and analytical thinking for effective issue resolution
Strong organizational and time management skills
Collaborative approach with cross-functional teams
Adaptability in fast-paced environment with changing priorities
Professional communication with internal and external stakeholders

Nice To Haves

Experience with Corrigo system or similar CMMS platforms
Background in facilities management or commercial real estate operations
Knowledge of vendor management processes and procurement procedures
Understanding of financial coding and cost center allocation processes

Responsibilities

Manage and oversee work orders within Corrigo system while ensuring complete and accurate data entry
Monitor work order lifecycle from initiation through completion while maintaining system integrity
Ensure proper financial coding and cost center allocation for all work orders in Corrigo system
Generate reports from Corrigo system for management review and financial analysis
Maintain work order documentation standards and ensure compliance with established workflows
Create and manage Purchase Orders (POs) for JLL service provider partners with comprehensive oversight
Support Facilities Management team with contracted vendor scheduling and coordination
Work directly with vendors to ensure proper documentation submission including detailed quotes, invoices, and supporting materials
Enforce company policies regarding vendor documentation requirements and upload procedures
Review vendor submissions for completeness and accuracy before processing payments
Communicate documentation deficiencies to vendors and guide them through correction processes
Schedule vendor support for repairs, maintenance, minor works, and various work requests
Track service requests through completion to ensure timely resolution and client satisfaction
Provide clear information and direction to vendors, facilities staff, and service providers
Ensure excellent coordination and execution of work with minimal disruption to operations
Verify that all vendor quotes and invoices are properly uploaded to designated systems per company policy
Train vendors on proper documentation procedures and system requirements
Escalate non-compliance issues and work with vendors to implement corrective actions
Support financial data management with strong attention to detail and accuracy
Assist with cost center allocation and financial coding for operational expenses
Generate comprehensive reports for management review and decision-making support
Maintain organized documentation systems for audit and compliance purposes