Operations Analyst

VIGILINT • Morrisville, NC

5d

About The Position

VIGILINT is a premier provider of international health protection, providing advisory, logistics, medical operations, and crisis management services to high-net-worth individuals, Fortune 500 companies, and government clients. Our world-class physicians, subject matter experts, and operational staff work side-by-side to solve complex medical emergencies around the globe. The nature of our work requires top performance and the utmost discretion. Details: 10.5-hour shift, rotating 5-4-5 schedule.

Requirements

• Ability to obtain and maintain a SECRET security clearance
• Minimum of 1-2 years of experience in customer service
• Ability to retain and execute established processes with minimal guidance from management
• Excellent written and oral communication skills
• Exceptional listening and problem-solving skills
• Diplomatic interpersonal skills
• Strong analytic ability as demonstrated by prior work performance
• Proficiency in Microsoft Office
• Ability to exercise VIGILINT’s core values

Nice To Haves

• Previous experience in a call center and/or medical practice
• Prior experience with Epic

Responsibilities

• Management of VIGILINT’s mission-critical telemedicine operations during assigned shifts, including: Compliance and competence in established processes and procedures.
• Answer phones and/or emails to respond to all inquiries made by members, non-members, vendors, or VIGILINT employees.
• Coordinate medical care for members and non-members. This includes, but not limited to Level 1 and Level 2 care, and Air Medical Transports.
• Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the caller/patient.
• Maintain patient’s electronic health records by creating appointments, and appropriate documentation within.
• Management of VIGILINT’s International Health Protection program during assigned shifts, including: Providing real-time crisis support for travelers, including the authority to execute a medical transportation (in conjunction with appropriate vendor)
• Mission-critical information gathering, analysis, and intelligence distribution with primary programmatic responsibility for one or more areas of the world.
• Other duties, as assigned.

Benefits

• VIGILINT is proud to offer a robust benefits package that includes health, dental, and vision insurance, short-term and long-term disability, AD&D insurance, Healthcare Flexible Spending Plan, 401(k), and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees