Operations Analyst

BlueCross BlueShield of South Carolina

3d•Remote

About The Position

Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received. Description Location: This remote position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. What You’ll Do: Evaluates existing procedures and processes to make recommendations for improvement. Monitors reports to assess the impact of performance on key measures. Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics. Assists in the implementation and maintenance of systems or processes to include testing. May manage and relay the purpose, scope, and status of each implementation to management. Develops and maintains written procedures within departmental and organizational standards. May document and streamline automated procedures into end-user training material. Conducts workflow and process audits of staff and reference materials as needed. Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency. Provides training for new employees and ongoing training as workflow efficiencies are revised. Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintains area reports. Quality check records affecting accuracy of reports by researching and testing processes and methods. Maintains close contact with management to provide updates on any issue/projects. Completes special projects and informs management of any trends or changes in statistical reports. May serve as liaison between the department and other internal/external groups.

Requirements

Bachelor's degree.
4-years of job-related work experience OR Associate's and 2 years job related work experience.
2-years of data analysis or related operations experience.
Strong communication, project management and organizational skills.
Understanding of acceptable internal standards and methodologies.
Strong analysis skills.
Able to identify problems and recommend solutions.
Able to provide support in developing and implementing process improvements.
Microsoft Office

Nice To Haves

Bachelor's degree in Business, Healthcare or other job-related field.
2-years of healthcare or insurance data analysis experience.
Microsoft Excel
DB2 skills
Strong communication and organizational skills.
Strong data analytics and data visualization skills.

Responsibilities

Evaluates existing procedures and processes to make recommendations for improvement.
Monitors reports to assess the impact of performance on key measures.
Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics.
Assists in the implementation and maintenance of systems or processes to include testing.
May manage and relay the purpose, scope, and status of each implementation to management.
Develops and maintains written procedures within departmental and organizational standards.
May document and streamline automated procedures into end-user training material.
Conducts workflow and process audits of staff and reference materials as needed.
Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency.
Provides training for new employees and ongoing training as workflow efficiencies are revised.
Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends.
Maintains area reports.
Quality check records affecting accuracy of reports by researching and testing processes and methods.
Maintains close contact with management to provide updates on any issue/projects.
Completes special projects and informs management of any trends or changes in statistical reports.
May serve as liaison between the department and other internal/external groups.