OPERATIONS ANALYST I - 37011355

State of Florida • Orlando, FL

8d • $41,000 • Onsite

About The Position

In carrying out the duties of this position, the incumbent is expected at all times to be aware of and abide by the Department’s Standards of Conduct, as well as any and all departmental and/or work unit rules, directives, policies, procedures, and/or general orders applicable to performing the duties of this position. The Incumbent is expected to exhibit that they are active team members, focused on the success of the team and program by their positive actions. These actions include the ability to communicate respectfully, openly and honestly with superiors, peers and others, actively listening to new ideas of others, understanding and valuing diversity in the workplace, maintaining a professional attitude when receiving assignments, remaining calm and reasonable in tense situations, delivering negative feedback to others in a constructive and private manner, shifting focus based upon the priorities of the organization without negatively impacting the organization’s mission, accepting constructive feedback, and contributing and listening during meetings, trainings and other group discussions. Every effort must be made to adjust to varying situations and work requests in a positive manner.

Requirements

• Knowledge and proficiency in Microsoft office applications and have general knowledge of PC operation and maintenance.
• Knowledge and ability to enter and retrieve data from various Departmental database(s)
• Ability to understand and apply applicable rules, regulations, policies, and procedures; as well as having a general knowledge of the Department’s permitting, compliance, and business policies and procedures.
• Ability to plan, organize, coordinate work assignments, organize work files, interpret, and evaluate technical information, and compile reports as necessary
• Ability to work, establish, and maintain effective relationships with co-workers and other State agencies.
• Knowledge of proper telephone etiquette, procedures, and operation, as well as interpreting customer needs for routing calls as appropriate; including, the prompt response to all phone calls (or emails) or other requests from the public.
• Knowledge of Florida Public Records Management including storage, retrieval, and public records requests.
• Knowledge of accurate use of English grammar, punctuation, spelling, and provide accurate proofreading.
• Ability to work both independently and in a team environment, sometimes with shared responsibilities.
• Ability to communicate effectively both orally and in writing professionally with both internal and external customers and make exceptional customer service a priority.
• Ability to follow directions and meet designated Level of Service protocols and timeframes.
• Ability to file accurately and retrieve file information.
• Ability to keep supervisor informed of all relevant events, including but not limited to, changes in work schedule, progress on assigned work tasks, and relevant contacts from the general public.
• Ability to avoid personal use of department resources such as vehicles, computers, e-mail, and phones.
• Ability to dress and act professionally at all times when representing DEP, whether inside or outside the office environment.
• At least 2 years of verifiable related experience. Post-secondary degrees from an accredited college or university may be used as an alternative for the required years of experience on a year-for-year basis. A credential evaluation report from an approved agency must be submitted along with all foreign degrees.
• Travel.
• Valid Driver’s License.
• The incumbent of this position, in accordance with sections 110.1127 and 435.04, Florida Statutes and DEP Directive 422, Background Investigations, is required to successfully complete a background and fingerprint check.
• Vendor Invoice, Chapter 215.422, F.S.

Responsibilities

• Reviews and consults on the implementation of paper and electronic records in accordance with procedures established by the Department of State, the Department of Environmental Protection, and the Central District.
• Reviews and coordinates the DMRs and update DMR Review SharePoint Site as assigned and alerts the appropriate manager/staff when noncompliance thresholds are met.
• Consults on procedures to ensure work meets internal and external dashboards and key performance indicators.
• Consults with Central District Management on public records requests; ensures responses are provided timely, thoroughly, and accurately to public records and information requests.
• Reviews, consults on and implements the processing of the entry of data from CAP and Permitting/Waste Cleanup related reports to include drinking water, wastewater, groundwater, air, asbestos, and others as appropriate. Update internal and external tracking as necessary.
• Consults with Central District staff on the updating of permitting data in WAFR and WAFR PA as appropriate to ensure it accurately reflects the required parameters as new facility permits are issued and/or modified. Promote electronic data submission through support of EzDMR including updates, corrections, and generation of new templates.
• Coordinates with Central District staff on the entry of data into the various Departmental databases, as requested.
• Consults with staff on questions and answers from the general public regarding routine environmental issues and maintains a directory of affiliated agencies and entities so that the public may be referred to the proper authority. Coordinates the answering and routing of all incoming telephone calls to maintain efficiency of calls being assigned by the appropriate section or individual from the central switchboard. Coordinates the taking and relaying of messages for personnel when they are unavailable. Oversees and coordinates the greeting of, announcing of, and directing of all visitors to the appropriate areas and the issuing of visitor identification badges.
• Implements and coordinates the scanning of incoming paper mail, and properly routing both electronic and paper copies and logging/filing as appropriate.
• Coordinates the utilization of Cherwell for mail centralization.
• Coordinates with Central District staff on the receipt and opening of incoming paper mail, that the incoming documents are stamped with the date stamp and distributed to the various sections, addressee or to the Data Entry Section.
• Coordinates with Central District staff on the receipt of electronic mail, ensuring appropriate routing and filing in the proper electronic filing system.
• Completes purchasing and various financial related and travel tasks as assigned.
• Oversees and maintains reception area and ensures workspace in a neat and orderly manner.
• Performs other work as assigned by Supervisor.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees