Facilities Operations Analyst I

Quality Technology Services • Atlanta, GA

10d

About The Position

The FacOps Analyst I supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. This role partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making. The analyst contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions.

Requirements

• Bachelor of Science (BS) degree or equivalent professional experience
• 1+ years of experience managing, reforecasting, and reconciling budgets
• 3+ years of project management or related professional experience
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting
• Proficiency with Microsoft Office Suite
• Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.

Nice To Haves

• Experience managing, reforecasting, and reconciling budgets of $1M+
• Experience managing 3rd party provider and vendor relationships

Responsibilities

• Review and analyze company policies and operational processes
• Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
• Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes
• Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
• Track and report status of project actions taken to drive improvements
• Recommend changes and update written policies and procedures
• Collaborate across multiple teams to improve operational efficiency and quality end- to- end
• Craft quality professional written communications and templates.

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• This role is bonus eligible and may be eligible for equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees