Facilities Operations Analyst I

QTS Data Centers•Irving, TX

14d

About The Position

The FacOps Analyst I supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. This role partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making. The analyst contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions.

Requirements

Bachelor of Science (BS) degree or equivalent professional experience
1+ years of experience managing, reforecasting, and reconciling budgets
3+ years of project management or related professional experience
Experience in data analysis, including use of Excel pivot tables, formulas, and charting
Proficiency with Microsoft Office Suite
Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.
Strong writing skills for creating clear and concise communications and templates
Effective interpersonal skills with ability to collaborate within the immediate team and with direct stakeholders
Organizational skills to prioritize work, balance multiple tasks, and meet deadlines
Attention to scope, tone, and quality in documentation and process updates
Ability to follow up on tasks in a timely manner, escalating when appropriate
Ability to work independently on assigned tasks while seeking guidance for complex issues
Strong analytical and troubleshooting skills to support operational process improvements
Demonstrated commitment to technical growth and learning new tools/applications
Behaviors and actions that align with QTS Values

Nice To Haves

Experience managing, reforecasting, and reconciling budgets of $1M+
Experience managing 3rd party provider and vendor relationships

Responsibilities

Review and analyze company policies and operational processes
Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes
Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
Visualize data using charts, graphs, and reports to summarize findings for management
Analyze datasets and information to identify operational improvement opportunities
Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
Track and report status of project actions taken to drive improvements
Recommend changes and update written policies and procedures
Collaborate across multiple teams to improve operational efficiency and quality end- to- end
Craft quality professional written communications and templates.