Pending Vacancy - OPERATIONS ANALYST I - 37010887

State of Florida • Temple Terrace, FL

18h • Onsite

About The Position

This Operations Analyst I position with the State of Florida Department of Environmental Protection is located in Temple Terrace, FL. The role involves general processing and administrative functions, coordinating with staff and management on document processing and communications, and providing feedback for improvements. It also includes support for Permitting & Engineering, Compliance Assurance, and Data & Document Programs, as well as FLEET support. Key tasks include maintaining calendars, processing correspondence, handling incoming mail (paper and electronic), logging and updating data in various databases, preparing and completing program-related documents, and assisting with vehicle maintenance coordination.

Requirements

• Knowledge of administrative office practices and principles.
• Knowledge of office procedures and practices.
• Knowledge of standard business formats and styles for letters and business forms.
• Knowledge of computer entry and various computer programs (such as Microsoft Office Programs).
• Knowledge of the technique for handling telephone calls in a courteous and tactful manner.
• Ability to use correct spelling, punctuation and grammar.
• Ability to type letters, permits, memoranda and other standard business forms in correct format.
• Ability to organize, plan and coordinate work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to organize files and other records.
• Ability to operate general office equipment.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively verbally and in writing.
• Ability to proofread completed documents and make necessary corrections.
• At least 2 years of verifiable related experience.
• Maintain a valid Driver License.
• The ability to successfully complete a Level 2 State and National criminal history background check.

Responsibilities

• Coordinate with clerical staff and Management to ensure all aspects of document processing and communications are addressed.
• Provide feedback on areas of possible improvements to Customer Service, Process Streamlining, and Paperless initiatives.
• Keep abreast of programmatic changes, including database entry and application coding.
• Perform administrative functions, which include maintaining calendars, processing correspondence for review and final signature, and preparing the requested documents/files for review.
• Assist where necessary to take care of fluctuating workloads.
• Provides information and referral duties, in person and by telephone, as well as taking and routing messages for all District staff members.
• Gives general information regarding services rendered by the Agency as well as locations and services offered by other agencies.
• Prepares and processes travel authorizations and reimbursements for District Staff.
• Coordinates the receipt and opening of incoming paper mail, that the incoming documents are stamped with the date stamp and scanned into Oculus.
• Properly notifies program areas upon completion, of the receipt of mail.
• Coordinates with District staff on the receipt of electronic mail, ensuring appropriate routing and filing in the proper electronic filing system.
• Consult on and provide assistance including preparation and completion of final permitting-related documents for Oculus entry and mail-out; other assistance as needed.
• Logs and updates permit and facility data into the Department’s various databases.
• Maintains a working knowledge and understanding of Permitting program functions, databases, and processing needs.
• Consult on and provide assistance to CAP program, including preparation and completion of final CAP documents for Oculus entry and issuance for electronic and/or traditional postal service mail.
• Receive new complaints, gather appropriate information, and enter information into complaint routing system, and provide other assistance as needed.
• Monitor incoming email in boxes for compliance submittals, log into appropriate database and route accurately.
• Maintains a working knowledge and understanding of Compliance Assurance Program (CAP) functions, databases, and processing needs.
• Consult on and provide for the completion of document preparation, document scanning, Quality Control and Quality Assurance on documents scanned and processed within the Document Management Center.
• Obtain and maintain a thorough understanding of the Electronic Document Management System to perform assigned duties and coordinates functions.
• Assists in transporting vehicles to repair shops for maintenance.
• Ensure that preventive maintenance requirements based upon the FLEET system reports and the Bureau of General Services are completed timely.
• Provides assistance in data entry of vehicle logs into the various databases.
• Sends out notifications and reminders of vehicle reservations.
• Perform other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed