Operations Analyst 2

Public Consulting Group•New York, NY

3d•Hybrid

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies PCG is seeking a Operations Analyst Team Lead to oversee project staff and project deliverable for our Social Security benefits advocacy program on behalf of New York City’s Administration for Children’s Services (ACS). This role is responsible for supervising team members who manage day to day eligibility screenings, development and filing for federal benefits and appeals, stakeholder notification, and benefit management activities on behalf of youth in foster care. The Operations Analyst Team Lead ensures consistent quality of work, maintains up to date policies and procedures, and supports staff through training and development. In addition to team leadership, this position carries key project management responsibilities and will work closely with Senior Leadership to ensure their staff meet project goals and objectives and is responsive to client and project needs and tracking and reporting for internal and external purposes.

Requirements

Proven ability to supervise, coach, and develop staff
Strong performance management skills, including providing feedback and conducting quality reviews
Ability to lead a team toward contract deliverables and production goals
Ability to manage timelines, deliverables, and contract requirements
Strong organizational and planning skills to support project operations
Experience preparing reports, tracking metrics, and leading project meetings
Excellent verbal and written communication skills
Strong client‑facing abilities, including meeting facilitation and professional correspondence
Ability to convey complex information clearly to staff, leadership, and clients
Skill in reviewing work for accuracy, compliance, and quality standards
Ability to develop, document, and update policies and procedures
Analytical skills to identify trends, gaps, or performance issues
Ability to resolve escalated issues efficiently
Sound judgment in guiding staff, prioritizing work, and making policy‑aligned decisions
High attention to detail
Strong time‑management and multitasking abilities
Adaptability in a fast‑paced environment
Professionalism and collaborative work
A bachelor’s degree or 3 years of relevant supervisory and project oversite experience
Strong background with supervising and staff development.
Social Security disability advocacy, claims management, human service sector.

Nice To Haves

Understanding of benefits eligibility requirements, medical documentation, and SSA policies
Knowledge of Social Security Disability programs (SSI/SSDI), case development, and advocacy processes

Responsibilities

Supervise staff responsible for eligibility screening, case development, appeals activities stakeholder notification, and benefit management activities.
Monitor staff performance to ensure accuracy, timeliness, and adherence to quality standards.
Provide coaching, training, and ongoing professional development to support staff growth.
Maintain and update project policies, procedures, and workflow documentation.
Review and track work output to ensure compliance with project requirements and Social Security Administration guidelines.
Implement quality‑control processes and corrective actions when needed.
Oversee contract reporting, data tracking, and timely submission of required deliverables.
Support general project management functions, helping guide the project team toward meeting all contractual obligations.
Provide regular project performance updates to senior leadership.