Operations Agent - Land
About The Position
Operations Agent - Land Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking an Operations Agent - Land. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.
Requirements
- Ability to manage multiple tasks simultaneously with a high attention to detail.
- Working knowledge of Microsoft Office applications.
- Effective verbal and written communication skills with high level of professionalism.
- Ability to work overtime as needed.
Nice To Haves
- Knowledge of ATLAS system and Pleasant Holidays products a plus.
Responsibilities
- Update booking records with confirmation numbers and cancellation acknowledgements from hotels, car rental companies, and land vendors.
- Book land services via select land vendor's websites/portals.
- Communicate with vendors to obtain missing confirmations.
- Process hotel interface rejects.
- Supply hotels with recap manifests as requested.
- Ensure vendor manifests have transmitted successfully.
- Work with Reservations to obtain missing booking information (i.e. customer-provided flight details, passport information, cell phone number, etc.).
- Provide Accounting with backup needed for confirmation/rate issues.
- Support and assist all departments and suppliers with inventory and manifest related inquiries.
- Liaise between Reservations and the hotels when issues arise.
- Assist with forcing out hotel manifests as requested by Customer Service & Reservations.
- Participate in a scheduled rotation of filing emails received and sent.
- Provide the Documents department with passes & confirmations that need to be included in final travel documents.
- Assist with any additional duties or special projects as requested.
Benefits
- Medical (with prescription)
- Vision
- Dental
- Flexible Spending Accounts
- Paid Time Off for Holidays, Vacation, and Illness
- Company paid Life Insurance
- Long Term Disability
- 401(k) Plan
- AFLAC Plans
- Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
