Operations Agent - Land
About The Position
Operations Agent - Land Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking an Operations Agent - Land. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years. Primary Duties: Update booking records with confirmation numbers and cancellation acknowledgements from hotels, car rental companies, and land vendors. Book land services via select land vendor's websites/portals. Communicate with vendors to obtain missing confirmations. Process hotel interface rejects. Supply hotels with recap manifests as requested. Ensure vendor manifests have transmitted successfully. Work with Reservations to obtain missing booking information (i.e. customer-provided flight details, passport information, cell phone number, etc.). Provide Accounting with backup needed for confirmation/rate issues. Support and assist all departments and suppliers with inventory and manifest related inquiries. Secondary Duties: Liaise between Reservations and the hotels when issues arise. Assist with forcing out hotel manifests as requested by Customer Service & Reservations. Participate in a scheduled rotation of filing emails received and sent. Provide the Documents department with passes & confirmations that need to be included in final travel documents. Assist with any additional duties or special projects as requested.
Requirements
- Ability to manage multiple tasks simultaneously with a high attention to detail.
- Working knowledge of Microsoft Office applications.
- Effective verbal and written communication skills with high level of professionalism.
- Ability to work overtime as needed.
Nice To Haves
- Knowledge of ATLAS system and Pleasant Holidays products a plus.
Responsibilities
- Update booking records with confirmation numbers and cancellation acknowledgements from hotels, car rental companies, and land vendors.
- Book land services via select land vendor's websites/portals.
- Communicate with vendors to obtain missing confirmations.
- Process hotel interface rejects.
- Supply hotels with recap manifests as requested.
- Ensure vendor manifests have transmitted successfully.
- Work with Reservations to obtain missing booking information (i.e. customer-provided flight details, passport information, cell phone number, etc.).
- Provide Accounting with backup needed for confirmation/rate issues.
- Support and assist all departments and suppliers with inventory and manifest related inquiries.
- Liaise between Reservations and the hotels when issues arise.
- Assist with forcing out hotel manifests as requested by Customer Service & Reservations.
- Participate in a scheduled rotation of filing emails received and sent.
- Provide the Documents department with passes & confirmations that need to be included in final travel documents.
- Assist with any additional duties or special projects as requested.
Benefits
- Medical (with prescription)
- Vision
- Dental
- Flexible Spending Accounts
- Paid Time Off for Holidays, Vacation, and Illness
- Company paid Life Insurance
- Long Term Disability
- 401(k) Plan
- AFLAC Plans
- Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
