Operations Administrator

Beth Israel Lahey Health•Gloucester, MA

16d•$68,640 - $109,824

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: The Operations Administrator provides critical leadership for their assigned departments and oversight for high-impact projects aligned with the hospital’s strategic priorities. In collaboration with the Market President and Senior Management Team, this role drives progress on key initiatives, fosters cross-functional collaboration, and ensures timely communication and accountability across the organization. The leader may also work directly with the Board of Trustees or the Market President’s direct reports on various operational strategies and enterprise-level projects. This role will also further the individual’s development as a junior executive and prepare the Administrator for a senior management track within a BILH hospital.

Requirements

Bachelor’s Degree required; Master’s Degree preferred (MBA, MHA, or related field).
7–10 years of progressive project management experience, ideally within healthcare.
Hospital management experience at a mid level (3-7 yrs) preferred.
Proven success managing large-scale, concurrent projects to completion.
Experience developing and implementing key performance indicators.
Expert proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and web-based platforms with significant experience creating and maintaining Excel spreadsheets.
Strong aptitude for and previous experience with analyzing and reporting data.
Strong written and verbal communication skills, including the ability to convey complex information clearly.
Effective problem-solving, decision-making, and conflict resolution capabilities.
Ability to lead and collaborate across all levels of the organization.
Skilled in fostering respectful, inclusive, and team-oriented work environments.

Nice To Haves

Administrative Fellowship a plus.
Formal training or certification in Lean Six Sigma or other process improvement methodologies strongly preferred.

Responsibilities

Provide administrative and operations leadership to assigned departments.
Manage fiscal operations of assigned departments using the budget for revenue and expense analysis.
Achieve targets for designated Key Performance Indicators in assigned departments.
Ensure the application of Customer Service principles to meet and exceed expectations of internal and external customers.
Lead complex, high-priority projects and operational initiatives from concept through implementation.
Develop and manage project plans with defined scope, timelines, deliverables, and accountability structures.
Implement communication plans to ensure clarity, transparency, and stakeholder engagement.
Coordinate with senior leaders to prioritize issues, support decision-making, and monitor progress.
Facilitate workflow analysis, recommend process improvements, and support department leaders in executing changes.
Share best practices in meeting effectiveness, documentation, and use of collaboration tools.
Track and evaluate organizational performance against key metrics and initiatives.
Develop methodologies and structures for documentation of institutional knowledge using Office 365 and other tools.
Educate and train teams on documentation and knowledge-sharing best practices.
Knowledge of the financial implications of decisions including budgeting and forecasting for a limited number of departments and/or projects is required.
Perform additional responsibilities as assigned by the Market President or designee to support organizational priorities.

Benefits

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together.
Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
Our culture promotes continuous learning, growth, innovation and a sense of belonging.
We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
While you're busy caring for and supporting our patients, we take care of you.