Operations Admin

AWP Safety • Tucson, AZ

19d • $21 - $24

About The Position

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Requirements

• 1-3 years' experience office admin
• Strong customer service skills
• Previous payroll and or accounting experience
• Ability to multitask
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills necessary, Dynamics 365, MS Excel, Teams and Salesforce a plus.
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Organization skills
• Document management
• Microsoft office

Nice To Haves

• Knowledge of construction, traffic control, or infrastructure industries preferred, not required

Responsibilities

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with Time entries and validation of work orders
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all AWP products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Support the Branch Manager & Operations Manager with other duties as assigned
• Engage in company safety programs and support those efforts as needed

Benefits

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees