Operational Support Specialist L3
About The Position
We are seeking a mid‑ to senior‑level Operational Support Specialist to provide mission‑critical operational, compliance, and coordination support to a federal customer in the Annapolis Junction, Maryland area. This role supports day‑to‑day operational workflows by managing incoming actions, ensuring timely resolution, maintaining high‑quality documentation, and preparing materials for government decision‑makers. The ideal candidate has experience supporting intelligence, cybersecurity, or operational mission environments and demonstrates strong organizational, analytical, and communication skills.
Requirements
- Relevant experience supporting compliance, legal, auditing, or operational mission functions
- Experience working in environments directly supporting customer missions (e.g., intelligence, collection, cybersecurity, or operations)
- Degree in Law, Business, Accounting, or a related field (such as Finance, Economics, Management, or Information Technology)
- Six (6) years of relevant experience with an Associate’s degree
- Five (5) years of relevant experience with a Bachelor’s degree
- Three (3) years of relevant experience with a Master’s degree
- Two (2) additional years of relevant experience may substitute for an Associate’s degree (up to eight (8) years total)
Responsibilities
- Perform quality control on incoming requests, monitor, and process requests to closure.
- Perform quality control on incoming work items.
- Generate new actions based on incoming requests.
- Communicate and coordinate actions with stakeholders.
- Draft, format, and facilitate coordination of SPFs.
- Analyze and summarize key points relevant to government decision makers.
- Prepare meeting agendas, record decisions, and track follow-on actions to closure.
- Collect and compile information to report statuses and metrics.
- Train new team members.
- Assists in designing and creating web pages, data storage mechanisms and, documenting new and existing procedures.
- Assists in the implementation of operating methods to improve processing, distribution of information, and process controls.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
- Professional Development: Opportunities for training, certifications, and career advancement.
- Work-Life Balance: Flexible work schedules and remote work options.
- Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
