Operational Support Specialist L2
About The Position
We are seeking a Operations Support Specialist Level 2 to provide mission‑critical operational, compliance, and coordination support to a federal customer in the Annapolis Junction, Maryland area. This role supports day‑to‑day operational workflows by managing incoming actions, ensuring timely resolution, maintaining high‑quality documentation, and preparing materials for government decision‑makers. The ideal candidate has experience supporting intelligence, cybersecurity, or operational mission environments and demonstrates strong organizational, analytical, and communication skills.
Requirements
- U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.
- Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).
- Four (4) years of relevant experience with an Associate’s degree
- Three (3) years of relevant experience with a Bachelor’s degree
- One (1) year of relevant experience with a Master’s degree
- Two (2) additional years of relevant experience may substitute for an Associate’s degree (up to six (6) years total)
Responsibilities
- Maintain documentation (e.g., Standard Operating Procedure (SOPs), official responses to actions, tracking spreadsheets and databases, and decision memos) to be kept in Track-It, JIRA, Confluence, Siteworks, Corporate Data Repositories and shared directories.
- Perform quality control on incoming requests, monitor, and process requests to closure.
- Perform quality control on incoming work items.
- Generate new actions based on incoming requests.
- Communicate and coordinate actions with stakeholders.
- Draft, format, and facilitate coordination of SPFs.
- Analyze and summarize key points relevant to government decision makers.
- Prepare meeting agendas, record decisions, and track follow-on actions to closure.
- Collect and compile information to report statuses and metrics.
- Train new team members.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
- Professional Development: Opportunities for training, certifications, and career advancement.
- Work-Life Balance: Flexible work schedules and remote work options.
- Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
